Business ProfileforRate
Additional business information
For issues received during normal business hours, assistance will be within 2 hours. For non-business hours, assistance will come within 1 business day. Normal Business Hours: M-F 8:30a - 5:30p CST.
At-a-glance
Customer Complaints
70 complaints closed in last 3 years
8 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Guaranteed Rate is a Chicago mortgage banker which allows prospective homeowners to apply for and get approved for a home mortgage online, in addition to providing mortgage calculators, credit scores, and other financial information for consumers to use. The company allows for individuals to apply for a mortgage through their loan application, which allows them to customize the rates and conditions of their loan to fit their specific needs. They then gain access to a free credit score report from the three credit bureaus to assist them in seeking their loan and determining how much of a mortgage they can afford. Using the company's automated underwriting service, individuals who qualify for a mortgage can receive their acceptance letter to purchase a home without waiting for a bank and third party. Guaranteed Rate NMLS ID 2611. For more information go to www.NMLSconsumeraccess.org
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 3940 N Ravenswood Ave, Chicago, IL 60613-2420
- BBB File Opened:
- 8/19/2002
- Years in Business:
- 25
- Business Started:
- 10/1/1999
- Business Started Locally:
- 10/1/1999
- Business Incorporated:
- 2/10/2000
- Accredited Since:
- 11/1/2009
- Type of Entity:
- Corporation
- Alternate Business Name
- Rate.com
- Locklear Lending Team
- CityWide Home Mortgage
- Related Businesses
- Business Management
- Mr. Victor Ciardelli, Chairperson
- Mr. Matthew Rose, Compliance Analyst
- Contact Information
Principal
- Mr. Matthew Rose, Compliance Analyst
Customer Contact
- Mr. Matthew Rose, Compliance Analyst
- Additional Contact Information
Website Addresses
Customer Complaints
70 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
162 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Amy B
1 star11/14/2024
Rate Response
11/18/2024
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