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Complaint Details
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Initial Complaint
11/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
***** Beware of this Company: Guaranteed Rate Affinity ********************************** This is my story,I was pre-approved by Guarantee Rate for a home in April of 2021. The second pre-approval was September 2,2021. I put an offer on house on September 10,2021 the seller accepted the offer and I got a closing date of October 11,2021. I have sent all paper work require by the underwriter and the loan officer several times per there requested. I have never had such poor communication when dealing with a business matter. My realtor or the seller realtor have not been able to communicate with these people on a consistent basis ********************* or ******************* the loan officers. The communication is so bad that we have to do everything now in a group text, or email because they lie on a consistent basis so we have to keep a paper trail. The day I was supposed to close October 11 they were moving into their new home which ******************* told me himself . However I did receive a instant reply from ********************* 2 weeks ago that he was out the country on vacation. I have paid all fees that was required got the inspection done and the appraisal everything was cleared. Today November 29,2021 both Realtors reach out by email and text for a clear to close and the response was it was denied by the underwriter unless I put 25% down on a $420,000 house roughly comes out to 100 thousand.The fact It took them almost 90 days to figure this out is mind boggling. They need there licensed terminated for being so incompetent. There communication is horrendous even just talking to him or **** which I think is the son you can tell they have no idea what they are doing. Its almost laughable that they still have a job. I am more than qualified for this house I am a traveling Registration Nurse I am currently on a covid crisis assessment in Texas and I have been stuck here since August dealing with this company.
Business response
12/07/2021
Hello,
Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive information, we have emailed our formal response directly to the borrower.
Respectfully,
The Customer Success Team
********************** Rate, Inc.
***************************************
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Customer Complaints Summary
33 total complaints in the last 3 years.
3 complaints closed in the last 12 months.