Business ProfileforNew World Van Lines, Inc.

My move was scheduled as part of a relocation package for work. After the walk-through with the new world rep., I was informed that additional costs would be incurred with some of my items to move. One item was a glass door that I use. The item costs $100 but the crating cost came in north of $300 with an additional uncreating cost of $77 on the receiving end. This was NOT disclosed until the day that the movers arrived! I selected not to have this item crated and shipped yet it was shipped anyway. Im being contacted about payment for this item and have informed this third party that I will not pay for this item. Resolution has not been made but new world van lines claim that they are "The Professional MoverWith the Personal Touch". Additional costs were brought up at the onset of discussions about my move with new world. Each additional cost discussed, I declined. This would have been no different yet this was never discussed. Seems that my Personal Touch has been forgotten.Because of the additional costs, I have had to change plans and not fully relocate as intended. Instead I have found renters to occupy the residence. The full relocation will happen later but I will NOT be using new world van lines **** for this move. In fact, I would recommend AGAINST using this company at all!I have been relocated for work before and this has been the absolute worst experience! I will be discussing and lobbying my company to use another moving company since this experiences if fraught with additional fees and incomplete information. Only after inquiry are additional charges discussed. It has the feel of deception on the part of new world to drive uninformed movers into paying for additional and hidden relocation costs even though the move is covered and conducted by an employer.Personal Touch really means charging and penalising movers additionally based on what you have.