ComplaintsforMariachi Herencia De Mexico
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/24/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 5/1/24, I paid a $500 deposit (total quote $1,900) to this business in exchange for their services for a wedding on 10/19/24. In exchange, they provided email confirmation which included the following policy, "If for any reason Artist must cancel the engagement, Artist agrees to reimburse the Purchaser the full amount of the deposit."The last communication I was able to receive from the business was on 8/24/24. After that, all communications (emails, texts, voicemails) from the us or our coordinator were ignored. They never showed on the day either. We had to hire a last minute band to step in that was significantly more expensive.$500 deposit paid but requesting $1,600 as we had to spend more than expected on a replacement band for their lack of service.Initial Complaint
10/31/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I contacted ***************************** to hire Mariachi Herencia de Mexico on August 17, 2023. He said they were available to perform for my event on October 28, 2023. He asked for a deposit for $400 to confirm the date. I sent the funds via Zelle ************************************** or **************. Since then I received little communication then sent an email saying I was confirmed for October 27 which was the wrong date. They never showed up to my event. I tried contacting him to return my deposit and have not received a response.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.