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          Choice Sitter Solutions LLC has 1 locations, listed below.

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            Business ProfileChoice Sitter Solutions LLC

            Nanny Services
            BBB accredited business

            Contact Information

            231 S La Salle St Ste 2100

            Chicago, IL 60604-1453

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            Customer Reviews

            1/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            27 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/1/2003

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            SitterCity, Inc. specializes in babysitting, nannies, and child care. 

            Products & Services

            Babysitting , Nanny services

            Business Details

            Location of This Business
            231 S La Salle St Ste 2100, Chicago, IL 60604-1453
            BBB File Opened:
            1/24/2003
            Years in Business:
            23
            Business Started:
            5/1/2001
            Business Started Locally:
            5/1/2001
            Accredited Since:
            2/1/2003
            Type of Entity:
            Sole Proprietorship
            Number of Employees:
            43
            Alternate Business Name
            • Years Ahead
            • Sittercity
            Related Businesses
            Business Management
            • Mr. Jeremy Gottschalk, Corporate Secretary
            • Ms. Nicole Rotman
            • Ms. Erika Morrison, Manager of Customer Relations
            Contact Information

            Principal

            • Mr. Jeremy Gottschalk, Corporate Secretary

            Customer Contact

            • Ms. Erika Morrison, Manager of Customer Relations
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a nanny or nanny share

            Customer Complaints

            27 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/21/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I subscribed to sittercity for one year. Paid with a credit card . After using their services and having one person get hired but was trying to extort money from me the night before she was to start. Double the amount agreed upon. I also reached out to numerous others with no responses. I decided that sittersity was a sham with no quality candidates and canceled my membership online. I tried to call but there is no one to talk to . One year later I get charged again ! I have not even signed on to their website nor received any communication from them yet after canceling online I still got charged .
            Read More
            Read 26 More Complaints

            Customer Reviews

            10 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Cici M

            02/23/2024

            This company is deceitful. I signed up to get a babysitter for one occasion. I didn't realize it was going to keep billing me monthly. I just found out after months and months that I've been paying them for my account. They sent me ZERO payment receipts, confirmations, or reminders via email, phone or mail, so they are purposefully trying to be sneaky and not make people aware that they're paying. They also are making it difficult for me to cancel my account. I had to reset my password, and when I try to log in with the new password, it says "Login failed, try again." It's incredibly frustrating and sketchy. I can't believe they have an A+ rating on BBB with all the negative reviews. Please lower the rating so more people don't get scammed by this website - which is, by the way, used by parents and caregivers who are desperate to find childcare and are therefore in a vulnerable position when they sign up for it and unknowingly get locked in to paying exorbitant amounts for a service they aren't even using.

            Choice Sitter Solutions LLC Response

            02/26/2024

            ****,Thanks for reaching out and I do apologize for the experience. At this time Sittercity does not send invoices renewal reminders - however we are in legal compliance with all state regulations regarding subscription renewals.It is stated twice before you register that all subscriptions renew automatically unless you cancel - this is also stated in the receipt you receive upon purchase. There is no fine print, it is quite clear language on both upgrade pages as well as the receipt in your email.It looks like you did reach out to our Customer Success team who was not able to find the account under the email you wrote in with; it looks like your subscription was under a different email. We cannot locate or cancel an account without proper verification of the email used and payment on file. Your account was cancelled this morning and a refund was issued.You are absolutely able to cancel your subscription at any time in your own account settings, or by reaching out to our CS team via email, chat, or phone. We answer all emails within 1 business day.Please let us know if you have any other questions.
            Read 9 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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