ComplaintsforCrain Communications
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Complaint Details
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Initial Complaint
10/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
For the past decade, I have had to call Crain's Chicago Business **************** to lower their "promised" rate to me for their Basic Digital Subscription.For example, on May 26, 2022 I spoke with ******* ***** who refunded the initial charge is $169, then charged me the "promised rate" which is typically under $100. I recall this year being approximately $60. Definitely under $100. This rate was to continue with no further issues each year ************* May, 2021 the renegotiated charge was $99 with ********* 2023, I simply did not have the time to call and refute.Each time, I begin with online customer service who then escalates / requires me to call their ********* 2024, I was charged $169. I have called and asked that they cancel my account and refund me the $169. I am tired after a decade of constant renegotiation. Online could not assist. Phone customer service *************) and a manager was unavailable. I am waiting for a call back.I would even accept a prorated refund at this point. All of this is shameful and disappointing.Initial Complaint
09/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I did not realize I had an auto-renew subscription, no advance notice was provided, I was charged $169.00 on Sept. 26th, 2022. The next day, I called customer service on Sept. ********* at ****** and indicated that I did not realize my subscription to Crain's Chicago Business was going to auto-renew on the previous day for $169.00, I received no indication ahead of time that I was going to be charged. I requested a refund and was told a supervisor would have to get back to me within 48 hours. 48 hours later, no supervisor has gotten back to me. I called again just now (Sept. 28th 2022) and was told that a supervisor would get back to me within ***** hours and that no refunds can be given. I am requesting a refund for $169.00 that I was charged on Sept. 26th, 2022. Note that my current email is ************************** which I provided to the customer service agent during both calls.Business response
10/04/2022
I forwarded this issue to our **************************** I was told it has been handled. A refund was issued and the account cancelled.
Thank you, if you have any additional concerns, please let me know.
***********************,
Vice President ***** General Counsel
Crain Communications, Inc.
Customer response
10/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
09/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This company continues to send me spam, no matter how many times I unsubscribe.Business response
09/19/2022
9-19-22 I will contact this individual by email to find out specifically which of our publications is allegingly sending him unwanted communication. I will also ask if he has/had a subscription for which he feels attention needs to be paid to. TJMInitial Complaint
08/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 6/28-22 I issued a check to Crain Communications ***************** in the amount of $169.00.My check cleared and I have a copy of the canceled check front and back.The people that I contacted by phone told me that they did not receive my payment. The back of the check is stamped for deposit only JPMC (******************* *****) I would like my subscription renewed or my money returned.Business response
08/29/2022
For this particular case, we will contact Mr. *********************** directly and successfully handle his customer service matter pertaining to his subscription to our publication, Automotive News.
Thank you!
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Contact Information
130 E Randolph St Ste 3200
Chicago, IL 60601-6201
Business hours
Today,9:00 AM - 5:00 PM
| MMonday | 9:00 AM - 5:00 PM |
|---|---|
| TTuesday | 9:00 AM - 5:00 PM |
| WWednesday | 9:00 AM - 5:00 PM |
| ThThursday | 9:00 AM - 5:00 PM |
| FFriday | 9:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.