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Find a Location

HUSAINA GLOBAL, INC. (Hardware and Moreee) has 1 locations, listed below.

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    Business ProfileforHUSAINA GLOBAL, INC. (Hardware and Moreee)

    Online Retailer

    Additional business information

    Advertising Review:
    BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
     

    On 05/03/2023, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on as required by BBB’s Code of Advertising.

    The business advertised the following product on their website:

    https://hardwareandmoreee.com/collections/on-sale/products/5-brn-extension-hook

    5" BRN Extension Hook

    $0.70 $2.79

    The BBB Code of Advertising States:

    2. Comparative Price, Value and Savings Claims

    BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.

    2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:

    2.1.1 Their own former selling price;

    2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or

    2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).

    2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.

    2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.

    As of 5/22/2023, business has not responded to BBB emails or modified the website.

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    6510 S Lavergne Ave, Chicago, IL 60638
    BBB File Opened:
    4/25/2023
    Business Management
    • ABBAS ELECTRICWALA, President
    Contact Information

    Customer Contact

    • ABBAS ELECTRICWALA, President

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Denny V

    1 star

    09/26/2024

    ALERT: AVOID HARDWARE AND ***** AT ALL COSTS - APPALLING CUSTOMER SERVICE EXPERIENCE Rating: 1/5 stars I am compelled to share my disastrous encounter with Hardware and ******* customer service team, which has left me feeling frustrated, disregarded, and utterly disappointed. Despite their touted "exceptional customer service," my experience was an unmitigated disaster.UNREACHABLE BY PHONE, IGNORED VOICEMAILS Repeated attempts to contact Hardware and ***** via phone were met with deafening silence. No one answers, and voicemails are consistently ignored. This blatant disregard for customer communication is unacceptable.DELAYED AND DISMISSIVE EMAIL RESPONSES Email interactions with the assigned *** were equally underwhelming. Responses took an inexcusable amount of time (often entire days), disregarding previous emails and failing to address my concerns. The ***'s lazy approach involved copying and pasting generic information, rather than providing genuine assistance.LACK OF EMPATHY AND PROBLEM-SOLVING When confronted with my issue, the *** demonstrated a staggering lack of empathy and problem-solving skills. Instead of working towards a resolution, they seemed content with merely going through the motions.REGRET AND WARNING My $100+ purchase has become a costly mistake. Hardware and ************ subpar customer service has tainted my perception of the company. While their products may be satisfactory, the customer experience is severely compromised by their inept support ******* NOT REPEAT MY MISTAKE Until Hardware and ***** overhauls their customer service, I strongly advise potential customers to explore alternative vendors. The risk of frustration and disappointment is too great.

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

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