Business ProfileforNicole Morkie Pups

On 1/27/2023,  BBB contacted the business regarding their advertised products on their website. The BBB has asked the business to substantiate that they are currently in service and to provide documentation. The business was asked to substantiate and provide documentation regarding the pet sale Health Guarantee offered by the business. In addition, BBB asked the business to substantiate the testimonials and pet travel info as required by BBB’s Code of Advertising.

The business advertised the following product on their website:

https://nicolemorkiepups.com/contact-us.html

Tony

Age: 10 weeks

Sex: Male

Price: $650

Vet Checked, Vaccinated, Dewormed, Family Raised Socialized Kid-Friendly, Health Guarantee

https://nicolemorkiepups.com/health-guarantee.html

Health Guarantee

“In case your puppy develops any untreatable life threatening birth defect or death occurs by memory , organ, genetic disease , send the initial vet exams and movie of the puppy dead. we’ll send you an equivalent sex, breed and quality you paid.

Shipping is customer’s responsibility. When making a claim, we require you to send us a replica of all of your initial vet exams that clearly indicates death was caused by only genetic issue / no fault of the owner. The doctor’s exam/autopsy must clearly indicate the death from 100% genetic issue. Once the document is submitted, it’ll be passed on to our vet for an extra review and has got to come to an agreement that it’s actually , a genetic disease. Please feed your puppy properly to prevent Hypoglycemia/low sugar.”

“We properly treat all puppies with Parasites/worms however, parasites/worms aren’t covered in our guarantee as they’re common altogether puppies and simply treatable.

Send us a copy of the examination (medical record) within 2 business days of receiving your puppy. The examination must be performed by a licensed veterinarian. Your puppy will come with up-to-date, age-appropriate vaccinations, so make sure you do not vaccinate within the first ten days of receiving your puppy.

The daily healthcare and maintenance of your pet, including all the recommended immunizations and examinations.

While we de-worm and vaccinate your pup till the departure date, we’d like you to continue proper de-worming and conducting regular exams up to 16 weeks of age or more (or as recommended by the veterinarian).”

https://nicolemorkiepups.com/testimonials.html

Testimonials

“I really loved the staff, super friendly and non pressuring. Fell in love with a puppy but , I just had a baby lol I cant take care of two babies. I would highly recommend this breeder to anyone finding a new friend.

Jessica Brown”

https://nicolemorkiepups.com/about-us.html

About Us

“Our puppies all pass great bill of health with our local reputable vet who has been in the Area for many many years!He always comments how perfect my puppies are! So to accuse us of selling runts is ridiculous! Nothing delights us more than knowing we were able to bring a healthy, happy puppy to you. We do seek out your help to ensure your puppy remains healthy. Here are a few measures that will help:Send us a copy of the examination (medical record) within 2 business days of receiving your puppy. The examination must be performed by a licensed veterinarian. Your puppy will come with up-to-date, age-appropriate vaccinations for you..”

The BBB Code of Advertising States:

1. Basic Principles of the Code

1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.

1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.

1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

20. Warranties or Guarantees

20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.

20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.

20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.

20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”

20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.

30. Testimonials and Endorsements

30.1 In general, advertising which uses testimonials or endorsements is likely to mislead or confuse if:

30.1.1 It is not genuine and does not actually represent the current opinion of the endorser;

30.1.2 The actual wording of the testimonial or endorsement has been altered in such a way as to change its overall meaning and impact;

30.1.3 It contains representations or statements which would be misleading if made directly by the advertiser;

30.1.4 While literally true, it creates deceptive implications;

30.1.5 The endorser has not been a bona fide user of the endorsed product or service at the time when the endorsement was given, where the advertiser represents that the endorser uses the product or service;

30.1.6 It is not clearly stated that the endorser, associated with some well-known and highly-regarded institution, is speaking only in a personal capacity, and not on behalf of such an institution, if such be the fact;

30.1.7 The advertising makes broad claims as to the endorsements or approval by indefinitely large or vague groups, for example, “the homeowners of America,” “the doctors of America;”

30.1.8 The endorser has a financial interest in the company whose product or service is endorsed and this is not made known in the advertisement;

30.1.9 An expert endorser does not possess the qualifications that give the endorser the expertise represented in the advertisement;

30.1.10 The advertiser represents, directly or by implication, that the endorser is an “actual consumer” when such is not the case and the advertisement fails to clearly and conspicuously disclose that fact;

30.1.11 A consumer’s experience represented in an advertisement is not the typical experience of those using the product or service, unless the advertisement clearly and conspicuously discloses what the expected results will be;

30.1.12 Endorsements placed by advertisers in online blogs or on other third-party websites do not clearly and conspicuously disclose the connection to the advertiser and comply with each of the provisions in this Code; and

30.1.13 Advertisers compensate consumers for leaving feedback on third-party online blogs or websites but fail to ensure that consumers disclose such facts on those blogs or websites.

In the U.S., advertisers should consult the Federal Trade Commission Guides on Testimonials and Endorsements for detailed guidance. In Canada, advertisers should review the Competition Bureau’s publication on Untrue, Misleading or Unauthorized Use of Tests and Testimonials for specific guidance.

As of 3/7/2023, business has not responded to BBB emails or substantiated claims.