Business ProfileforNext Level Construction, Inc.

Like other reviewers, we are now a few years out from our remodel, and we are dealing with major issues. After reading similar experiences online, I reached out to the owner, who had commented to others about making things right, but they had no real intention of helping us either. We chose this company because they seemed flexible and assured us that we could handle the initial demolition ourselves without needing permits, given it was all cosmetic. The biggest issue was the project manager, who barely showed up on-site so things were missed. A major setback was the wrong kitchen flooring. Despite several emails and links to the updated choice, the original floor was installed. Already delayed, we reluctantly accepted it, assured it was a high quality vinyl. Less than two years in, we have had multiple rips and tears, even in low-traffic areas. After the floor mishap, I kept a detailed ****** doc outlining the project details and we repeatedly asked the project manager to meet with us in person to align on the remaining work but there was always side stepping. This lack of oversight resulted in them installing cabinets over wall holes that exposed the outside. The excuse? You said you would paint. They begrudgingly added walls to the areas that needed it and per the last few change orders, we happily paid for the work that was done. After making the final payment, our painters and cleaning crew commented on the state in which the home was left. The mess from their tile cutting was extensive, since no precautions were taken. We later found the team had installed cabinets over protective floor coverings, which could trap water and cause damage. Sure enough, water seeped in, causing the particle board to expand along the cabinet edges. When I reached out again to see if they would at least help with the floor, their response was, we finished this almost 3 years ago; what do you want us to do about it? Spend your money elsewhere!

we are sorry that Customer feels this way as work was done almost 3 years ago and some of it was done by themselves. Vinyl click block flooring can scratch considering the work was almost $70,000. These small punchlist items could have been addressed at the end of the job as we were paid in full and it is now almost 3 years later, and Customer did have a one year labor warranty, which expired. We would still consider going to take a look and see what issues there are.