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Complaint Details
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Initial Complaint
12/21/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This business is discriminating against white people , Latinos get preferred treatment and much much lower pricing. I send my ********* worker day before he had have purchased 2011-2015 VW Passat front bumper aftermarket for $75.85 plus tax, I go next day and set up my business account and sales tax exemption for business , and they quoted me $184 dollars for the same bumper , this places customer ********************** is behind horrific and the discrimination call for ************* attorney general to act.
Business response
12/22/2021
Good day,
We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from The specific location and or a copy of the invoice would be helpful.
Respectfully,
Customer Relations | **********************
********************************************************************************************************Initial Complaint
12/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On the 12/07/21, I bought a spare tire for my car from the ********* location in ***** ******* , The ****** at the front try to implement a warranty charge for it without telling me what is the warranty for, I thought the warranty was for the parts if it get damaged or so and he never told me that the warranty is for the return policy, so since it's no need for it , I declined it . On the 12/09/21 I tried to return the parts around 4:30 PM , the ****** I was dealing with was so rude and aggressive and he refuse to listen to me or to help me exchange the part I was directed to an other person who told me the same thing in a rude mannerBusiness response
01/03/2022
Hi Mustapha,
Per our policy, parts cannot be refunded if the warranty has not been purchased. I am unable to assist further.
Respectfully,
Customer Relations | **********************
********************************************************************************************************Initial Complaint
11/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a motor at $1936.66 from All Used Auto Parts and LKQ Corporation supplied the warranty for said motor. The first motor purchased was sent with a blown head gasket therefore warranting a second motor to be sent. After receiving the second motor and having it installed, it also had a blown head gasket. I reached out to LKQ to begin the second warranty process and they refuse to assist in the matter. They told me over the phone that they would send me a check after speaking with the technician that installed the motor. The technician answered all of their questions and has done all that he could to assist in this process. My warranty claim was denied with the inaccurate reasoning of the technician failing to cooperate. I have reached out to them again as this is pitiful customer ********************** and they are refusing to send me the refund that I am owed.Business response
11/30/2021
Hi *********,
We're sorry you've had such a frustrating experience. However, our technician reached out to the shop and asked them to send a video of the failure and a picture of the heat tab on the engine. We received a text from the mechanic stating that he was not willing to do so.
Respectfully,
Customer Relations | **********************
********************************************************************************************************
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Get a QuoteCustomer Complaints Summary
224 total complaints in the last 3 years.
66 complaints closed in the last 12 months.