16 Customer Reviews
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Review from Jared W
1 star09/16/2024
Purchased a Steelseries Apex 3 through ******** (Amazon derivative) in December 2023. Had issues with my current keyboard so opened the sealed package and upon connecting the keyboard discovered that the {:< keys instead create the }"? characters and the }"? keys do nothing at all. Attached the keyboard to 3 other computers to the same result. Installed the Steelseries software on the first PC and used the reset feature which did nothing at all. Reaching out to Steelseries Support I am told, first that Amazon Marketplace resellers are not "authorized dealers" and they will not support a warranty claim. When told **** is not a Marketplace reseller, they then stated that **** is also not authorized. Note, they did NOT claim my serial number was invalid. Nor did they dispute that the product was new and in a sealed container. THEY VOID WARRANTY ON SELLERS. This is so arbitrary that it requires customers to be psychic when purchasing their products.
SteelSeries Response
09/18/2024
Hi *****! Thanks for taking the time and leaving us a review about your support experience. We would love to know more about your experience. Please reach out to us at *********************************** with your ticket number and we will look further into your ticket for you. We look forward to hearing from you.Review from Andrea O
1 star08/18/2024
I purchased a steelseries keyboard from my local Best Buy. It became defective very quickly. I worked with steelseries who ultimately deemed it was a defective and gave me a coupon for a free replacement. The replacement also became defective right away. I worked with support who deemed it was defective. I asked for my money back but they refused since I didn't buy it directly from them. I reluctantly accepted another free replacement coupon. Since then the keyboard is out if stock and support has stopped replying to my emails asking for next steps. I want my money back!SteelSeries Response
08/20/2024
Hi ******! We appreciate the time you took to leave feedback about your experience with our support process. In order for us to provide a refund for a product, it does need to be ordered from our web store. When the product is out of stock, we offer an open coupon so that you may use the credit towards another product. In order to get a refund for your product, you will need to return to the original retailer. We apologize for the inconvenience caused and are happy to chat more about it. You can reach us at ***********************************Review from Joseph E
1 star06/26/2024
If I could leave a lower rating, I would. The unprofessionalism I have experienced that last 2 weeks is crazy. SteelSeries Released an update that broke my headset that I owned for 2 years. It was in perfect condition until this update. Now I'm out almost 400 dollars. They offered me a 15% for my troubles they caused. If you all want good gaming gear that won't break due to a company wanting more money, go with ******* "In this case, I'm afraid the options are limited, as the issue is with the headset itself. Due to the fact that the device is out of warranty, we can't replace it. My apologies for the inconvenience."Thank You SteelSeries! I will make sure to spread the work you've done across the gaming community!SteelSeries Response
07/25/2024
Hi ******!We appreciate the time you took to leave feedback about your experience with our support process. We apologize for the inconvenience caused and are happy to chat more about it. You can reach us at ***********************************Review from Mohamed A
1 star06/17/2024
I purchased their Nova 7X headset from Amazon six months ago, and then, a couple of weeks ago, the microphone stopped working. When I contacted them to file a warranty claim, they requested that I destroy my headset first. I did so and sent them photos and videos showing the item and the serial number, and yet, THEY DENIED MY CLAIM. They could have asked me to ship my faulty headset to them instead, but because they wanted to "Cut down on time spent having the unit shipped in and processed," they came up with this bizarre way of doing things.SteelSeries Response
07/25/2024
Hi there *******! Thank you for your taking the time to leave us feedback about your support experience. We're sorry the outcome of your RMA ticket was not to your satisfaction. If you would like to chat more about it, please reach out to us at ***********************************Review from Marshall P
1 star04/03/2024
Terrible support for low-quality products. I purchased a keyboard for $175 and it stopped working in less than 2 years of occasional use. For $175 I expect it to work for at least two years.After contacting support, they assured me that there was nothing they could do or even suggest for repairs. And to top it off, they offered me a 15% coupon code for my troubles. Even with a 15% discount, I will not be purchasing any more products from this company.Stay as far away from this company as possible, as their products are very expensive and of low quality builds.SteelSeries Response
07/25/2024
Hey there ********!Thank you so much for taking the time to leave us feedback, we genuinely appreciate it! We sorry that our products did not meet your expectations. This is not what we expect from our products! If you want to chat more about your experience with our support process, please reach out to us at ************************************Review from Atique U
1 star01/04/2024
My son got a Steelseries gaming headset which broke after 3 or 4 months of use. I started the *** process and the # of steps that I had to jump through was something that I've never experienced - take a video, a picture from all angles, open it up and take a picture of the serial #, etc. After doing all of this I got an email asking for similar information again. I gave up. I told my son never to buy a Steelseries product again. Returning something that's under warranty shouldn't be this difficult.SteelSeries Response
07/25/2024
Hello there,Thank you so much for giving us your feedback! We're so sorry for your overall experience from our product, support and RMA process. We'd love to hear more from you about it, please reach out to us at ************************************ We hope to hear back from you!Review from Tyler L
1 star09/06/2023
The support from this company is complete and utter garbage. They state their hours are one thing then are non responsive during those hours. I cannot call in to get any support or get in contact with anyone. I will not be purchasing any other products from this facade of a gaming headset company. Btw my 350$ headset didnt even make it 7 months before it just completely stopped turning on. Avoid this company.SteelSeries Response
09/08/2023
Hi there,
We're so sorry you had this experience with our support channel. If you are able to provide me with your ticket number, I can take a look and see if we can resolve the issue for you.
Review from Philip T
1 star07/13/2023
Even if your product is still in warranty, steelseries has created a website which does not allow for you to open a request for repair or exchange. There is no **** number or email address. There isn't a way to send a message. The only way to communicate with them is with a robo chat, which endless loops with uselss suggestions. I don't know how big distributors like Amazon and Best Buy and Gamestop work with a company with a farce of customer support.Review from Tae K
1 star03/15/2023
Oh my goodness, this is absurd. I'm done needing your assistance. I feel as though your customer service is not paying attention. I'll just take this over to Best Buy and ask them to get in touch with SteelSeries to remedy this problem being as how I bought this mouse from them and it is still covered by warranty. I already own a lot of SteelSeries products, but I wouldn't buy any more if I knew how poor your customer service was. You could request that I return this dead mouse so you may examine it, but you keep asking me to complete the same task repeatedly.Review from Robert S
1 star12/31/2022
had a bad headset Steel series ******* nova pro wireless for Xbox (when using Bluetooth headset would hum after hanging up from a phone call). contacted support and they ask me to try uninstalling all software and drivers witch I did and then reinstall all software. having same Bluetooth issue. so, they said it's a bad headset. took all the pictures they asked and set over. next step was to destroy the headset and send pictures of destroyed headset with wire cut on right ear cup to get an *** code to use at their online store. they also said check to make sure headset was in stock, I checked, and headset was in stock, so I ordered them but, the *** code they gave me did not work. so, they fixed the code and I re-ordered and got a conformation saying delivery would be December 29th 2022. the date I ordered was December 12th 2022. they said they were having an issue with ***** Tracking numbers to sign up for ***** delivery manager and to check time to time. so, I did. on the 28th of December still no tracking number so I emailed them, the response I received that the headset was out of stock that's why I did not receive them and I would be refunded my money. but this was an ***. I responded telling them that it was an *** and they said they would send me another *** code for a different product.... but I responded with I would like either my $370 back or the same headset. they have not yet responded with any resolution. this company has super bad communication and very sad support.
Customer Review Rating
1/5stars
Average of 16 Customer Reviews
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