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          SteelSeries has 1 locations, listed below.

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            • SteelSeries

              656 W Randolph St Ste 3 Chicago, IL 60661-2113

              BBB Accredited Business

            Business ProfileSteelSeries

            Video Equipment Manufacturers
            BBB accredited business

            Contact Information

            656 W Randolph St Ste 3

            Chicago, IL 60661-2113

            Visit Website
            (312) 788-0887

            Business hours

            9:00 AM - 5:00 PM
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            Closed
            Closed

            Customer Reviews

            1/5

            Average of 16 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            81 complaints closed in last 3 years

            28 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/21/2024

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            SteelSeries is a  gaming and esports equipment manufacturer and distributer. Products include Gaming Software, Headsets, Mice, Keyboards, Mousepads, Controllers, and Accessories.

            Products & Services

            Headsets, Mice, Keyboards, Mousepads, Eye Tracker, Controllers, Accessories, SteelSeries Engine

            Business Details

            Location of This Business
            656 W Randolph St Ste 3, Chicago, IL 60661-2113
            BBB File Opened:
            11/11/2009
            Years in Business:
            23
            Business Started:
            3/14/2001
            Business Started Locally:
            3/14/2005
            Accredited Since:
            6/21/2024
            Type of Entity:
            Sole Proprietorship
            Number of Employees:
            150
            Alternate Business Name
            • Steelseries, Steelseries APS
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Jonathan Griffin, Director of Customer Success
            • Mr. Ehtisham Rabbani, CEO
            Contact Information

            Principal

            • Mr. Jonathan Griffin, Director of Customer Success
            • Mr. Ehtisham Rabbani, CEO
            Additional Contact Information

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            81 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/30/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Lost my dongle for my WoW edition headset and all the support steel series would give me is to use the VERY ****** BT function that does not work or buy a new headset which is ********. I don't care if I have to pay for it but I just want a dongle.
            Read More
            Read 80 More Complaints

            Customer Reviews

            16 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jared W

            09/16/2024

            Purchased a Steelseries Apex 3 through ******** (Amazon derivative) in December 2023. Had issues with my current keyboard so opened the sealed package and upon connecting the keyboard discovered that the {:< keys instead create the }"? characters and the }"? keys do nothing at all. Attached the keyboard to 3 other computers to the same result. Installed the Steelseries software on the first PC and used the reset feature which did nothing at all. Reaching out to Steelseries Support I am told, first that Amazon Marketplace resellers are not "authorized dealers" and they will not support a warranty claim. When told **** is not a Marketplace reseller, they then stated that **** is also not authorized. Note, they did NOT claim my serial number was invalid. Nor did they dispute that the product was new and in a sealed container. THEY VOID WARRANTY ON SELLERS. This is so arbitrary that it requires customers to be psychic when purchasing their products.

            SteelSeries Response

            09/18/2024

            Hi *****! Thanks for taking the time and leaving us a review about your support experience. We would love to know more about your experience. Please reach out to us at *********************************** with your ticket number and we will look further into your ticket for you. We look forward to hearing from you.
            Read 15 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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