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            Business ProfileNuMark Credit Union

            Credit Union
            BBB accredited business

            Contact Information

            2380 Caton Farm Rd

            Crest Hill, IL 60403-1756

            Visit Website
            (815) 729-3211

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/3/2020

            Years in Business: 70

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            NuMARK Credit Union is a full service Not-for-Profit financial institution. They offer Checking, Debit Cards, Direct Deposit, Bill Pay, Online Banking, e-Alerts, and a large ATM Network. They also have have auto loans, mortgages, home equity, personal loans, holiday loans, and more. 

            Business Details

            Location of This Business
            2380 Caton Farm Rd, Crest Hill, IL 60403-1756
            BBB File Opened:
            12/18/2019
            Years in Business:
            70
            Business Started:
            1/1/1954
            Business Started Locally:
            1/1/1954
            Accredited Since:
            1/3/2020
            Related Businesses
            Business Management
            • Ms. Kari Endres, Vice President of Marketing
            Contact Information

            Principal

            • Ms. Kari Endres, Vice President of Marketing

            Customer Contact

            • Ms. Kari Endres, Vice President of Marketing
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to choose a new bank or credit union

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/22/2022

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I have had an account with this credit union for over 20 years. They have recently (in the last year or so) merged with another credit union. Since this time, the customer/member service has declined drastically. Every time I try to contact the credit union via phone, I experience wait times of 12 minutes or more. On Saturday, November 12, 2022, I noticed that my debit card had been compromised. I immediately contact my card services to have my card shut down and a new card issued. I then contacted my credit union on Monday, November 14, 2022 to complete a transaction dispute form for the fraudulent charges to my debit card. I have since had those charges reimbursed. I was informed that I would receive my new card in **** business days. Today is November 22, 2022 and upon contact the credit union to check on the status of my new card, I was informed that due to the holidays and Fed Ex experiencing delays in shipping, my request was just put in yesterday, November 21, 2022 and I should receive my new card by next week. I have no access to my money in my account (other than physically going to the credit union and withdrawing money from my account). This is UNACCEPTABLE when every other bank/credit union can replace member cards within one day. I have also contacted the credit union via emails to express my concerns with no return contact.
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            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Marina C.

            10/14/2022

            I was looking for a equity loan, because I wanted to pay credit card, I was tucked into refinancing instead, not what I was looking for, but because I was affected by covid I really needed the money, I provided all the paperwork required, I was told that I was approved and I had an interest rate of 4.5 The last communication was that we should be closing at the end of the month of August **** all of the sudden the communication stop! after trying to reach to the loan processing person and not returning the calls back I stop at the branch and left my information, he never called me back. I was being patient, but finally I went to speak with the manager and they are claiming that I didnt provide all the paperwork and that if I want the loan the interest rate will be higher. Its not what we agree on it.Because they really made me believe that I would get this loan and like I mentioned before I was affected by covid I run out of money while waiting for this loan. Now Im facing late fees on my credit cards and cant qualify anywhere else for a loan, because now my credit is ruined.This kind of business is unacceptable Im now feeling if Im being scammed by this people? Did they get the loan for themselves?

            Local BBB

            BBB of Chicago & Northern Illinois

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