Business ProfileforFirst United Bank

Absolutely TERRIBLE experience. Incompetency at its finest. No one knows what is going on, they don't abide by their own contracts and when you call them on it no one "knows why or why that happened." Then they "transfer you."(read as hang up on you) When I expressed the ongoings to another bank, it made their jaws drop and the words "illegal" and "inexcusable" were said A LOT. They reported a 4-day late payment, dropped my credit score by 100 points, DESPITE me having a 15-day grace ****** written into my contract, and me calling and letting them know what was going on because I was switching jobs. In another instance, they "accidentally" dropped me off loss mitigation after I lost my job due to *****, resulting in a foreclosure notice....after I had been working with them for over 2 months to make sure that did not happen. That was another "oops, i don't know how that happened." A few months after this, the government started to call for banks to assist their customers that had been affected by covid, so I called about this, and they said "it didn't exist" and "they aren't participating in that"....despite it being ISSUED BY THE US GOVERNMENT. I sent them the webpages and documents and they still acted like I was crazy. I advise everyone not to bank here, if not for my own experience, look at all their court cases and you'll be mortified. I honestly don't know how this "bank" remains open.