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The *** sales team agreed to a scope of work & monthly meetings to review status for 2024. Yet once the contract was signed, the ops team failed in every aspect. Social media posts were almost non-existent & ones that were done were generic & didnt generate traffic. Issues with menu revisions & online presence were ignored causing loss of revenue; status review meetings didnt occur.We were shuffled through several employees who failed to complete the work & were impossible to communicate with. Discussing issues with management was difficult as escalation contact was largely ignored over the term of our contract.After 8 months of issues, the discussion turned to if the contract should be fulfilled since *** was failing in all aspects of the contract. Social media failures Incorrect menu revisions lack of online site management caused a decline in take-out/online business which comprised ~50% of total sales Seo optimization-we became less visible & the bar graph on ****** went straight down in 2024. Upon escalation, *** refused to even discuss it While acknowledging the issues to date, management would not offer credited months to correct the work. We agreed to nullify the contract with 2 items *** agreed to: 1) finish overdue menu revisions & 2) not shut off the website for at least a week to allow us to make adjustments to the previous site to turn on. *** failed on bothfinal menu was sent with errors in wording & pricing & they refused to fix it (we incurred an additional $145 to fix) & they shut down the website within a day of the negotiated arrangement that caused a loss of online sales revenue. Finally, the company did not inform their own accounting department that the contract terminated so they made several calls to try to force ************ advise businesses to stay away from *** as not only will you pay for work that will not be done but this company actually causes the business to lose revenue & online presence.

Were very disappointed to read this. We typically take the approach that the customer is always right but much of what is written here is simply incorrect as a factual matter. Our records show a total of 93 separate conversations with your business after the services were initially set up, so there was no lack of communication or intensive customer service. Like all service businesses, we rely on our customers to be reasonable partners. You were unhappy with your social media presence, but your ******** account was hacked prior to the time you became a customer of ours, and no ********************** agency can recover a hacked ******** account (including us) so we assisted you in establishing a new account. Great social results simply take time under these conditions. You signed up for our smallest menu program which included four annual updates, and in the 8 months you were a customer we provided seven updates as well as revisions, including some complementary work we did for you even after you requested and we agreed to cancel your services. Our senior Customer Experience Manager worked with you through the steps to repoint your website domain and explained that by cancelling your program, the site we hosted would come down, and that repointing this domain quickly was imperative if you wanted a seamless transition to another domain. She offered to hold off on the cancellation for a week so that you could arrange this, you instead opted to cancel immediately, and we still kept the site up for an additional day to give you some time. In these conversations we plainly stated that communication concerning your overdue balance had already been generated as an automated process because youd stopped paying your bill, and that you could disregard these communications. We wish this had gone better for you and for us, obviously, and wish you the best going forward.