Business ProfileforOrthodontic Experts of Des Plaines

My daughter *************************** had an appointment here on Friday August 30, 2024, at 220pm. Once we entered the building to check in for her appointment for her braces adjustment we paid the monthly charge. I refused to sign the receipt until we were seen since the waiting room was packed. We proceeded to go to the back and have her adjustment done. When we entered there, I had to look for a chair to sit since the gentleman next to me was laid across three chairs sleeping/snoring with his hands in his pants. I mentioned it to the young lady who started to work on my daughter's braces, and she instantly got an attitude. She accused me of recording which I was not and then I asked to speak to a manger. The office manager here brought me in her office and asked what the issue was. I informed her of the man in the work area who was sleep with his hands in his pants and the rudeness of the girl who was doing my daughters braces. The office manager was very combative speaking over me and accusing me of being a problem even after repeatedly telling her my issue wasn't directly with the staff we'd been coming here since February 2024 and never had an issue. Once the conversation was over, I asked to have my daughter's records so we can transfer her care somewhere else. As I was leaving her office, I closed the door behind me and the office manager jumped behind and stated that I assaulted her, and she was going to call the police. I went back to sit at the service area and waited for the officer. The officer refused to ask for any footage to prove the office manager was lying, they didn't finish my daughter's treatment and refused to g I've me any information so I can call corporate and make a formal complaint. I was then asked to leave by the officer because the office manager lied, and they didn't finish the service I had already paid for.