Business ProfileforAccess Auto Insurance

ON NOVEMBER 09, 2024. I CALLED ACCESS INSURANCE COMPANY AND SPECIFICALLY REQUESTED TO SPEAK TO THE SUPERVISOR OR MANAGER OF THE BUSINESS. I SPOKE WITH *** WHOIS ONE OF THE OTHER EMPLOYEES THEIR THAT ANSWERED THE PHONE. I WAS THEN TOLD BY *** THAT SHE WOULD TAKE MY INFORMATION DOWN AND HAVE THE MANAGER ****** GIVE ME A CALL BACK. APPROXIMATELY ONE TO TWO HOURS HAD GONE BY AND I STILL HADNT RECEIVED A CALL BACK FROM THE MANAGER. I THEN CALLED ACCESS INSURANCE BACK AND THE SAME EMPLOYEE *** ANSWERED AND PUT ME HOLD TO BE CONNECTED WITH ****** THE MANAGER AT THAT TIME. I SPOKE WITH THE MANAGER ****** AND PROCEEDED TO REQUEST MY ENTIRE APPLICATION AND DOCUMENTS OF MY APPLICATION AND POLICY WITH THAT COMPANY AT THAT TIME. THE MANAGED THEN QUESTIONED ME ON WHY I WAS REQUESTING THE DOCUMENTS AND I ANSWERED FOR MY OWN PERSONAL USE. AT THAT POINT, ****** THEN PROCEEDED TO TELL ME THAT IT WOULD TAKE A LITTLE TIME TO DOWNLOAD, AND ATTACH THE DOCUMENTS TO AN E-MAIL AND HAVE IT SENT TO ME. ****** FAILED TO MENTION ANYTHING AT THE TIME ABOUT A WAITING PERIOD FROM "CORPORATE" AT THAT POINT 3-5 HOURS HAD GONE BY, I HAD CALLED AND GOTTEN THE RUN AROUND AND LIED TO BY OTHER EMPLOYEES INSTRUCTED BY THE MANAGER TO LIE ABOUT SERVICING CUSTMERS THAT WERENT PRESENT. I THEN PHYSICALLY WENT INTO THE COMPANY AND REQUESTED TO SPEAK WITH ****** WHO THEN ANWERED OUT OF THE TWO MEXICAN WOMEN EMPLOYEES. SHE THEN STATED THAT SHE HAD NOT TALK TO ME AND REFUSED TO ACKNOWLEDGEWHO I WAS AS A PAYING CUSTOMER AND LACKED PROFESSIONALISM, SHE SHOULD NOT BE WORKING IN CUSTOMER SERVICE (I). THE PHOENIX POLICE WERE THEN CALLED OUT AND A REPORT WAS MADE AGAINST THE COMPANY/MANAGER ****** AND OTHER EMPLOYEES. THE MANAGER GAVE THE ******* POLICE FALSE INFORMATION REGARDING CORPORATE INFORMATION AND REFUSED TO GIVE ME THE DOCUMENTS THAT I REQUESTED AND HAVE A LEGAL RIGHT TO HAVE.