Business ProfileforAll Chicagoland Moving & Storage, Co.

I hired this company to do a move from a 2 bedroom apartment (3rd floor) to a single family home. The packers prior to the move did an amazing job. On moving day, things took a different turn unfortunately and I would not recommend using this company. During the move they damaged a piano. Upon inspection, the keyboard had keys that could not be pressed down and significantly misaligned with the other keys. When the keys that could be pressed were pressed, they made a very long lingering sound...more than if the sustain pedal was pressed. These were reported on the **** of lading and I filed a claim. During several conversations with company, they alluded to it being a tuning issue. the keys worked fine prior to the move and the notes did not linger for extended periods of time. The company filed the claim and sent a "repair" person. Upon arrival he stated he didn't know much about pianos, but watched a ******* the night before. He seemed to fix the misaligned keys, but couldn't fix the sustaining noise. The notes worked fine when he removed the pedals, but not when he put them back in place. This person who knows nothing about pianos wrote in his report that neither damage was a result of the move, but yet there are documented photos of the damage. All Chicagoland then sent me an invoice, for half of their adjuster's invoice, which I will not pay. I'm now responsible to find a piano repair person and pay out of pocket and stated it has been resolved. They did not respond well to phone calls, and there was little accountability for the damage. They'll likely reply to this post stating the case was satisfied properly, but they did not fix part of their damage. Sadly, I cannot recommend using this company and definitely don't let them move a piano.

**** is NOT included in any documents or on the **** of lading. We are assuming he is ***** Gellmans partner based on his comments related to the claim.Based on the inspection report, there is NO exterior damage to the piano. All Chicagoland originally suggested that the customer contact his preferred piano tuner and submit the **** to All Chicagoland for reimbursement if it was found to be transit related damage. He declined this offer and therefore we assigned a repair firm. The customer was not fully satisfied so according to the customer, he then contacted his own piano person and this company to able to satisfy his problem. He verbally told our salesperson that they charged $160.00. Unfortunately, this is what we suggested to him in the 1st place which he declined several times PRIOR to our inspectors repairs. All Chicagoland paid $340.00 to inspect and repair his concerns which were noted to be inherent vice in the report, as best as possible as a good will gesture. All Chicagoland NEVER sent an invoice as stated in the complaint. We would like to see the alleged invoice. The bottom line is the piano is repaired.