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          Find a Location

          McMaster-Carr Supply Co has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • McMaster-Carr Supply Co

              600 County Line Rd Elmhurst, IL 60126-2081

            • McMaster Carr

              200 Aurora Industrial Pkwy Aurora, OH 44202-8090

            • McMaster-Carr Supply Co

              P.O. Box 54960 Los Angeles, CA 90054-0960

            • McMaster-Carr Supply Co

              9630 Norwalk Boulevard Santa Fe Springs, CA 90670-2923

            • McMaster-Carr Supply Co

              PO Box 94930 Cleveland, OH 44101-4930

            Business ProfileMcMaster-Carr Supply Co

            Plumbing Fixtures
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            600 County Line Rd

            Elmhurst, IL 60126-2081

            Visit Website
            (630) 833-0301

            Customer Reviews

            2/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            McMaster-Carr Supply Co has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • McMaster-Carr Supply Co

                600 County Line Rd Elmhurst, IL 60126-2081

              • McMaster Carr

                200 Aurora Industrial Pkwy Aurora, OH 44202-8090

              • McMaster-Carr Supply Co

                P.O. Box 54960 Los Angeles, CA 90054-0960

              • McMaster-Carr Supply Co

                9630 Norwalk Boulevard Santa Fe Springs, CA 90670-2923

              • McMaster-Carr Supply Co

                PO Box 94930 Cleveland, OH 44101-4930

              Headquarters
              600 County Line Rd, Elmhurst, IL 60126-2081
              BBB File Opened:
              4/23/2003
              Years in Business:
              40
              Business Started:
              1/1/1984
              Business Started Locally:
              1/1/1984
              Business Management
              • Mr. Robert Delaney, Chairman
              • Mr. Jay Delaney, President
              • Mr. Robert Chadderdon, Secretary
              • Mr. Robert Franklin, Treasurer
              • Sarah Weinberg, National Sales Manager
              • Bill Carrier, Director
              Contact Information

              Principal

              • Sarah Weinberg, National Sales Manager

              Customer Contact

              • Sarah Weinberg, National Sales Manager
              Additional Contact Information

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/16/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I placed an order about a month ago using Net 30 terms. I tried to place another order a couple weeks later, and after I had already gone to bed for the day, it was cancelled, causing me to be late for a client. Apparently you can't have multiple invoices open. This was not an issue with both Uline and Grainger. This wasn't a multi thousand dollar invoice, it was less than $15. ******** **** credited the first invoice without asking, and acted like all was well. It wasn't. I placed another order yesterday (1015TIM) and net 30 was still an option.Except apparently it wasn't. After it was too late, I received an email stating my order was cancelled. This is the SECOND time they have caused me to be late for a client, costing me time and money as I had to reorder it from someone else. This is terrible customer service and quite frankly - unacceptable.
              Read More
              Read 3 More Complaints

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Waqas H

              02/05/2024

              Worst ever company to deal with as a customer! I had placed my first order with them for a couple of products and got the order confirmation email as well for next day delivery. The items were never shipped and each time I contacted them I was told that someone will update the delivery status shortly. Upon expressing my disappointment via email they cancelled my order and said that they would never accept an order from my address again!!! STAY AWAY from them.

              McMaster-Carr Supply Co Response

              02/08/2024

              ************************* is a **** corporation and follows all **** export regulations. The order in question was shipping to a residence in *******, **. However, in discussions with ********, we learned that the order was ultimately destined for ********. Due to the cost of complying with **** export regulations, which apply whether the products are shipped directly outside of the U.S. or somewhere within the U.S. for later export, we made the business decision to cancel the order. We apologize for the inconvenience and for not initially providing a clear explanation.
              Read 3 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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