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          Find a Location

          Vital Proteins has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Vital Proteins

              3400 Wolf Rd Franklin Park, IL 60131

            • Vital Proteins

              939 W Fulton Market Chicago, IL 60607-1324

            Business ProfileVital Proteins

            Health Products
            Multi Location Business

            Contact Information

            3400 Wolf Rd

            Franklin Park, IL 60131

            Visit Website
            (224) 544-9110

            Customer Reviews

            1.25/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            29 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Vital Proteins is a company that provides natural, sustainable protein sources that enhance the well-being and health of our customers. They offer whole food based nutrition containing collagen. 

            Business Details

            This is a multi-location business.

            Find a Location

            Vital Proteins has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Vital Proteins

                3400 Wolf Rd Franklin Park, IL 60131

              • Vital Proteins

                939 W Fulton Market Chicago, IL 60607-1324

              Location of This Business
              3400 Wolf Rd, Franklin Park, IL 60131
              BBB File Opened:
              1/11/2018
              Years in Business:
              11
              Business Started:
              8/22/2013
              Business Incorporated:
              8/22/2013
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              226
              Alternate Business Name
              • Vital Proteins LLC
              Business Management
              • Kurt Seidensticker, Founder
              Contact Information

              Principal

              • Kurt Seidensticker, Founder

              Customer Contact

              • Kennedy Harwood, Team Leader
              Read More Business Details and See Alerts

              Customer Complaints

              29 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/23/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              On Monday, October 14, 2024, around 11:00 PM, I placed an order for COLLAGEN PEPTIDES. Shortly after placing the order, I noticed that the product was being sold at a much higher price compared to *********. I immediately tried to contact the company via email and phone call, but I did not receive a response to my email inquiry.On Tuesday, October 15, 2024, around 10:30 AM, I called and spoke to a representative named *****. I requested to cancel the order as the price was higher than the market price, but he refused, even though the item had not been shipped yet. I paid $45.20 under the order number 7780.I would like to resolve this issue and receive a refund for the higher-priced order.
              Read More
              Read 28 More Complaints

              Customer Reviews

              12 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              divya g

              07/12/2023

              I signed up to receive a 20oz Vital Protein Collagen every 4 weeks and a vital marine collagen every 6 weeks. I have moved to a different location and am trying to change my new address. I am trying to log in via my password to change the address but they are not letting me. Even the password change request is also not processed with just the message that the email id is not registered. I have tried logging on with the previously confirmed order send to the same email id but to no avail. I'm concerned that my order would be shipped to a my previous state address. I hope this is a reputable company which will not cheat consumers by not allowing them to even change their shipping address. I tried reaching out to their phone service but again no response. This is getting sketchy now.

              Vital Proteins Response

              07/14/2023

              Hello *****,

              Thank you for reaching out, happy to help! I just resent you the account activation email which will prompt you to set up a password so that you can get logged into your account. We are so sorry for the frustration with that portal. We are happy to make any adjustments for you from our end. 

              I sent you a follow up email so you can get in touch with us with any questions. Please let us know if there is anything else w can help you with. 

              In health, 

              Team Vital 

              Read 11 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

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