Business ProfileforBlick Art Materials

I made an order yesterday using exactly the same shipping information I always have, which has consistently resulted in speedy delivery via ***** to my home address. The last time I successfully made such an order was less than two weeks ago. This time, the website seemed to be experiencing a glitch and wouldn’t allow me to select any shipping options other than USPS, with the earliest possible delivery being in two weeks. I put the order through and immediately—I’m talking within minutes—contacted customer service to expedite shipping, as I need these materials next week for one of the biggest job opportunities of my career and live rurally. I was told that my order was “already locked” and that even though it will be weeks until I see the materials and clearly quite some time before the shipment could possibly be put together and leave the building, they couldn’t make any changes to the shipping details. It’s obvious that there was a problem on their website preventing me from choosing better shipping options, a fact that the bureaucratic drones I spoke to via email and later on the phone confirmed without apology or any attempt to get around the “lock” on my order. Beyond frustrating, costly for my little business, and an insane way to conduct online ordering.

I'm sorry for the experience you had on our website. While a physical address and a PO Box were provided, our system recognizes the PO Box and will only provide USPS as an option. There is a point where the order is in process where we are unable to make any changes to it. I can only assume this is what happened with your order when you indicate it was locked. To prevent the USPS option, please provide only the physical address for shipping. We do offer ***** Home Delivery to a residential address for a small upcharge, and delivery would be much faster. I have left a voice mail for you as well as sending you an email, we can reship this order for you, but want to confirm you would still like the order. Please respond at your earliest convenience.