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            Business ProfileA.V.E Concrete and Brick Pavers, LLC

            Hardscaping
            Revoked BBB accredited business

            Current Alerts For This Business

            Misuse of BBB Name and/or Logo:

            On 2/2/2024, 2/19/2024 and 2/29/2024, the Better Business Bureau contacted A.V.E. Concrete & Brick Pavers, LLC requesting for the removal of BBB Accredited Business Torch logos from their website. A.V.E. Concrete & Brick Pavers, LLC is not an accredited business. Therefore, this business is currently violating the BBB's name and logo policy and has falsely stated BBB accreditation or referenced BBB's name in an unauthorized manner, despite BBB's efforts to get the business to cease using BBB's trademark. This use of BBB's trademark constitutes trademark infringement and is a violation of trademark rights of the International Association of Better Business Bureaus.  

            This matter has been referred to the International Association of Better Business Bureaus (IABBB) for further action. 

            Accreditation Revocation:
            On 11/29/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

            6. Address disputes forwarded by BBB quickly and in good faith.

            6A. Provide a response to each complaint that:
            • Is professional,
            • addresses all significant issues raised by the complainant,
            • includes appropriate evidence and documents supporting the business' position, and
            • explains why any relief sought by the complainant cannot or should not be granted.

            Contact Information

            7435 Barrington Rd

            Hanover Park, IL 60133-2241

            Visit Website
            (847) 766-9345

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            Revoked BBB accredited businessF

            Years in Business: 2

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            A.V.E Concrete and Brick Pavers, LLC is a concrete, landscaping and hardscaping contractor. Services include installation & repair of concrete & brick paver driveways, sidewalks, porches, patios, hardscaping, retaining walls, firepits, outdoor kitchens, outdoor pizza ovens, water features, pergolas, planter walls, stone benches, property line walls, stone balusters, tree and shrub planting, stone accents, formal gardens, estate size landscapes, irrigation systems, sodding and seeding, outdoor lighting and more. 

            Business Details

            Location of This Business
            7435 Barrington Rd, Hanover Park, IL 60133-2241
            BBB File Opened:
            4/26/2023
            Years in Business:
            2
            Business Started:
            8/31/2022
            Business Incorporated:
            8/31/2022
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. Aly Vazquez, Owner
            Contact Information

            Principal

            • Ms. Aly Vazquez, Owner

            Customer Contact

            • Ms. Aly Vazquez, Owner
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/28/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            We signed a contract with this company on June 27, 2023. In the contract they outlined the work to include repair the patio, replace the edging, clean, sand and seal the patio. They started work on the weekend of July 2. On July 10, they came over for final payment and I told them our concerns with uneven sand lines. They agreed to fix the problem and we gave them a partial payment. On July 19, they finished the job and we gave them final payment. On July 28, we notified them that the sand was washing away. On August 4th they came back and added sand, but they had not sealed the patio a second time. On August 11th, we were not satisfied with the look and we asked them to drop off the sand so we could prepare the patio for sealing. On August 23rd, they came to seal the patio. Our issue is they only partially sealed a portion of the patio and there are sealer spills and roller lines through out the area that they sealed. We notified them of our concerns on August 23 and initially they agreed to come look at the patio. Since that time we have been texting them and leaving voice messages asking them when they would come out and they have not responded.

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Paul D

            09/07/2023

            Wouldn't return to see our complaint with their work, and would not honor their warranty. I cannot recommend them.

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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