Business ProfileforCedar Rustic Fence Co.

August of 2021 cedar rustic installed a fence for us. I believe it was approximately $5,***.**. problems began during construction. Laborers mixed concrete for some posts and not for others. Leaving many posts to become wobbly or lean over time. Part of the fence was not built on the agreed upon property line. The crew made many bad cuts of wood and sloppily patched them instead of using a new board. I witnessed crew taunting my chickens and throwing trash in my outdoor pond. They also severed a gas line and made no attempt to notify us. We only learned when Nicor (local gas supplier) notified us. That resulted in a large section of side and front yard getting dug up with no sod or seed laid down to patch the lawn. They caused several thousand dollars of damage to my car and the company owner told me he didn't believe my car was worth paying the professional estimate I had obtained. Instead took $500 off the bill. A year later, someone came out for warranty repairs for above stated problems. Employee barely "fixed" anything and created new problems so I told him to leave. One such new problem was repairing a gate door that was sagging due to post leaning since it wasn't concreted properly in the ground. He left the post crooked and cut the end of the gate at an angle to make it close and not rub the other side. A section of fence has always swayed in the wind badly, but a recent windstorm made it worse. The same windstorm broke the ************ of our main gate. Upon calling for a warranty repair, receptionist said it would be a while before sending someone out. She told me to email photos and videos and that I would get a response the same day. It has been two days now of not having a response from Cedar rustic. I feel that this company has listed us as a problem account and is trying to brush us aside. I would like the fence rebuilt as the whole thing is sloppy and damaged from the start. I have too many photos to send on this complaint. Please reach out for more