Business ProfileforImpact

I signed a copier lease on 11-9-15 for 36 months with Impact.I renewed on 12-27-17 for another 3 years.As the 3 years was coming up, I contacted Impact on 12-19-20 as to possibly renewing.I met with their representative ****** on 1-26-21 and asked what terms for renewal. I also asked what would be the price to purchase the copier from them rather than lease. I was told they would give me said quote. On 7-29-21, still having received no quote to purchase, I contacted Impact Sales Manager *** and she apologized.She said I would be getting a quote to purchase as I had been waiting since January, 2021. A quote was eventually received by me from them on 8-10-21 from ******** with another apology.I contacted them again on 8-23-21 asking for the maintenance agreement if I purchased the copier as I had been waiting since January,2020, for it..I told them their proposal to purchase or lease were both unsatisfactory as I had better proposals to for both from other vendors as I had been waiting over 7 months for them to get me the quotes. .I told them to remove their copier as neither was satisfactory by 10-31-21. The copier is still here and they continue to **** me monthly.They purposely delayed giving me a quote to purchase so they could continually **** me for a lease which thy are now claiming I owe over $8000.00 on..