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Find a Location

Phillips Chevrolet of Lansing, Inc. has 1 locations, listed below.

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    Business ProfileforPhillips Chevrolet of Lansing, Inc.

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/2014

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Phillips Chevrolet of Lansing is a New and Used Car, Truck, SUV, Sales, Service and Parts Dealer.

    Products & Services


    This company sells both new and used cars, especially new Chevrolet vehicles. Their new cars include those from the two most recent model years, with convertibles, coupes, hatchbacks, sedans, SUVs, trucks, and vans available. Their new vehicles range in price from $10,000 to over $50,000 and include diesel, electric, gasoline, and hybrid vehicles. Both manual and automatic transmission vehicles are available. Their used vehicles include cars from a variety of manufacturers, including BMW, Buick, Cadillac, Chrysler, Dodge, Ford, GMC, Honda, Hummer, Hyundai, Jaguar, Jeep, Kia, Lincoln, Mazda, Nissan, Pontiac, Ram, Subaru, Toyota, and Volkswagen. Used vehicles range in price from under $5,000 to over $50,000 and include electric, gasoline, flex fuel, and hybrid vehicles, with both manual and automatic transmission vehicles. Mileage on used vehicles varies from under 10,000 to over 100,000. Financing is available to those who qualify. The dealership also has a service department which can perform routine and scheduled maintenance on GM vehicles.

    Business Details

    Location of This Business
    17730 Torrence Ave, Lansing, IL 60438-1857
    BBB File Opened:
    1/10/2014
    Years in Business:
    11
    Business Started:
    8/26/2013
    Business Started Locally:
    8/26/2013
    Business Incorporated:
    8/26/2013
    Accredited Since:
    1/1/2014
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:00 AM - 7:00 PM
    T:
    8:00 AM - 7:00 PM
    W:
    8:00 AM - 7:00 PM
    Th:
    8:00 AM - 7:00 PM
    F:
    8:00 AM - 7:00 PM
    Sa:
    8:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. Michael Maheras, General Manager
    • Mr. Curtis Pascarella, CEO/Owner
    Contact Information

    Principal

    • Mr. Curtis Pascarella, CEO/Owner
    Additional Contact Information

    Fax Numbers

    • (708) 474-1492
      Other Fax

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    9 Customer Complaints

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    File a Complaint

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Br H

    1 star

    01/04/2024

    I really wish I could give zero stars. Ive been to this dealership several times and even purchased multiple vehicles from them. My vehicle was involved in an accident that only really damaged steering components. I took it here because i thought i could trust these guys but it was the complete opposite. Ive never been lied to so many times. Theyve had my vehicle since last year and the lies doesnt stop. They went from we can fix it to we cant then even put all the blame on my insurance company. Never would I ever come back. I had so much trust in them and they let me down in a major way.

    Phillips Chevrolet of Lansing, Inc. Response

    01/10/2024

    We would like to extend our most sincere apologies for the recent issues with your vehicle. One of the difficulties we encountered were new parts on back order. This is something we have no control over. We were also working with an aftermarket lift kit and modified tie rods. Some parts related to the aftermarket work were also difficult to locate. We had to rely on your insurance company to locate these parts. We truly understand your impatience, we are just as impatient when it comes to locating parts. At no time do we feel we lied to you or misled you. Any time you need to, feel free to contact ***** our Service Manager, ********************.

    Local BBB

    BBB of Chicago & Northern Illinois

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