ComplaintsforBath Planet by BCI Acrylic

• Initial Complaint

  11/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Telemarketing calls are incessant. I am getting called at least ten times a day. This needs to stop...IMMEDIATELY.

  

  Business response

  11/11/2024

  Customer has been added to the Do Not Call List. 

  Customer response

  11/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Norway

• Initial Complaint

  11/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  1. 8-5-23 installer didn't show up never called. this was a continued problem to start.2. 8-20-23 Installer used plywood instead of green board which is code in ********, your video shows you using green-board, I questioned it and never got an answer. Finished installation and discovered they had installed on panel upside down, but still wanted me to pay, had to come back and correct but didn't remove the installed panel first 3. 12-15-23 discoloration under the caulk at the bottom seams at the back end and side, installer removed and re-caulked. looked like mold spots.4. 7-14-24 discoloration is back, worse, its under the caulk, looks like mold, a health issue.5. 9-1`5-24 it took this long to send someone out to address the problem. two installers, they said apparently they should not have used plywood versus green-board and wicking moisture, plus they never gutted the entire area, and they should have never put the new panel over the one they installed upside down that should have been removed. they said they would not be removing the caulk with mold but will get back to me. it has now been almost two months, my wife is very upset with the mold which could cause a health issue. I have documented everything which only explains half of the complaint shown here and photos. 

  

  Business response

  11/07/2024

  Service is scheduled for 11/20/2024 with arrival between 8am-10am. 

  Customer response

  11/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  10/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The financing agreement was not in place because there was a dispute. The salesperson assured us it would get worked out with **************** and we proceeded to install a new bath. The installer put tools in the bath and on the ledge that fell and scratched the bath and gashed the vinyl floor. The only remedy offered was a repair with only a 3 year warranty by a third party. When I asked for replacement, they said no. They said the vapor barrier was compromised (By one of the photos sent), and that they would sand and repair it. When I asked what happened to the product over time that was repaired, they said it would be like new for 20 years. A quick research of the internet proves quite a different picture. I talked to someone who had a repair and said the repair stays white and the acrylic yellows over time making the tub look like Frankenstein. Their service **** was completely unwilling to offer any resolution other than a repair or they would lien my home. There is more to this situation, but I tried to highlight the high level facts due to a lack of space herein.***** *******: 630.461.0691Wendy ******* ************  

  

  Business response

  10/29/2024

  Our Installation Manager has offered an amicable resolution to the consumer in good faith to do repair services as a courtesy, but the consumer has declined to move forward with the resolution at this time. Should the customer decide to allow us to execute the resolution, we ask that they contact us at their earliest convenience to schedule an appointment. 

• Initial Complaint

  10/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  For at least the past three months (07/08/2024 to 10/09/2024) I have been receiving unsolicited calls from spoof numbers to my personal cell number. Despite being on the do NOT call list and requesting removal, the company continues to call me anywhere as late as 11pm to 5am. I've received at least 1000 phone calls, including robot calls. I went through the process of making an appointment/call back, to obtain more information as to who would utilize such a sales tactic. Bath Plant BCI called back and that they get phone calls from a referral source, but would NOT provide me with the source. Clearly, they are providing incentive for the calls to the telemarketing company and despite making formal complaints to bath planet, then calls persist.

  

  Business response

  10/10/2024

  Customer has been added to the Do Not Call List. 

• Initial Complaint

  09/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Bath Planet by BCI Acrylic Years in Business:30 Date of New Ownership: 11/9/2021 79 complaints closed in last 3 years 41 complaints closed in last 12 months Alternate Business Name Leaf Home Enhancements, LLC They told me the VA would pay for everything. That was a lie. They told me they had trained guys to do a professional install. that was a lie. They said they would replace all the pipes with new pex. that was a lie. They hooked me up with financing when I wanted to pay cash. They said 100% would fix any issues. that was a lie. Currently dealing with an old leaking pipe supplying the hot water to my tub because they didn't replace it with their subcontractors when they did the install and refused to fix it after breaking it with the install. They should have replaced and fixed with the 2 contractors who looked at it after but the contractors said the lifetime warranty didnt cover the pipes they should have replaced on the install job that they subcontracted out and took 2 days for the subcontractors to figure out how to do the install and a 3rd day to do it. So now I have been defrauded of ***** on a top of the line tub that got switch to a different model at the last second. So now I'm open a bait and switch case with the *** and a fraud case with the *** since it has been weeks now and no one is going to fix this.***********************************************************************;

  Customer response

  09/14/2024

  Bill

  

  Business response

  09/19/2024

  On 8/30/2024 Leaf Home Bath completed the installation as contracted. On 8/14/2024 Leaf Home Bath did update the Walk-In tub style at no additional cost to the consumer and on 9/6/2024 we did process a reimbursement for customer satisfaction as a good faith effort to resolve the matter with the consumer. We have fulfilled the obligations of the contract in its entirety. 

  Customer response

  09/19/2024

   
  Complaint: 22280829
  
  I am rejecting this response because: the company lied about almost everything. See pictures of undone pex replacement and leaks from damage and tub installation. Company bait and switched me lied about professional installation as it was sub contracted. Lied about price on several occasions causing several changes as the va was never going to take over payments as **** ******* told me when I signed for the tub with marble counter. These lies are currently doing water damage to my basement and cost me 2000$ better offer from ******* who will call me back Monday to see if they can help fix what leaf broke. I tried to look up the tub they installed as the lied about the changes as well and never told me why they dumped another tub instead of the top of the line icon brand I paid for.

  
  Sincerely,
  
  ********* ******

  

  Business response

  09/26/2024

  Customer signed change order and this job is resolved in its entirety. Leaf Home will not be scheduling any other service appointments or inspections.

  Customer response

  09/27/2024

   
  Complaint: 22280829
  
  I am rejecting this response because: you can see here bath Planet failed to replace all the pipe with pex pipe. **************** guaranteed when I signed as well as all pipes replaced with pex. The house has all new except where they failed to finish as well as breaking an older pipe which would be included in the word all. To fix this would cost thousands and take a professional plumber. Please honor the words of **** ******* while your at it install the icon agreed upon as. This has a shower head which according to **** can get moldy and was not supposed to be in this model as **** said the only difference was the jets not the showerhead. 
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  08/01/2024 Bath Planet came to our home to give us an estimate on a shower redo. The salesman ***** ****, was very pushy, argumentative and disrespectful but we finally agreed on a price of $11K which was a lower price due to several discounts ie: military, senior and hospital worker to redo our second bathroom shower with a 2 year no interest agreement. However, when we signed the agreement on the computer the salesman had with him the agreed on price of $11K was not mentioned or any other price. They never sent us a paper copy of the paper work until after the work was complete which was 8/15/2024. Called the company 2x and finally got a call back. Paperwork was $13K which was $2K more than verbally quoted price. The 2 year same as cash wasn't listed either. The install was complete. Received a text saying to text to accept the price of $13,750, then second text of $12K, didn't reply to either since it wasn't the agreed upon price. Called several times to discuss this with the company but they have yet to reply. 9/01/2024 we had a leak from that new shower install that came through the wall and floor into the dining room. There were puddles on the floor in the dining room and hallway with paint blistering on the wall of the dining room and water leaking through to the basement. We have called several more times with no reply again.

  

  Business response

  09/16/2024

  Our Regional Installation Manager has been attempting to contact the consumer by phone to schedule service since 9/11/2024 with no return call from the customer to date. The last attempt to call the customer was done again on 9/13/2024.  We are eager to resolve this matter and ask that the customer please contact us at their earliest convenience so that we can schedule a service inspection and address any outstanding concerns they may have. Our records also indicate that the consumer accepted the terms of their financing by responding to a 6-didgit text code that was sent to them by the lender; therefore it was completed electronically to fund the loan. We request that the consumer contact our Regional Installation Manager to reach an amicable resolution. 

• Initial Complaint

  08/31/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Repeated unsolicited phone calls, 6-8 daily

  

  Business response

  09/03/2024

  Customer has been added to the Do Not call List. 

  Customer response

  09/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a bathroom install/remodel from this company. The install was done with 3 holes on the wall, caulking sticking out and a piece not fitting, put together with glue. I sent pictures, left messages 1 month ago and no one has helped me.

  

  Business response

  09/10/2024

  On 9/3/2024 an email was sent to the consumer requesting to contact us so service can be scheduled. We also contacted the consumer by phone on 9/9/2024 and left a voicemail. When the consumer is ready to schedule service, we ask that they please contact us at their earliest convenience so we can work towards an amicable resolution.  

  Customer response

  09/19/2024

  Complaint: 22215135
  
  I am rejecting this response because: I have called bath planet 3 times, they want a full payment before coming to fix the problems they did. 
  
  Attached are the pictures of the holes on the wall, the caulking and mixed cut piece put together to form the wall.  
  
  Sincerely,
  
  Xenia Chu 

  

  Business response

  09/25/2024

  We have attempted to contact the consumer since 8/29/2024 from our local office team, Sales and Financing. To date, the consumer has not returned our attempts to contact. We ask that they please contact us at their earliest convivence so we can address their concerns and work towards a reasonable resolution.  

  Customer response

  09/28/2024

   
  Complaint: 22215135
  
  I am rejecting this response because: I am not paying full price for this before you help me. **** the contract, lower the price by 5000. I will sign then.
  
  Sincerely,
  
  ***** ***

  

  Business response

  10/09/2024

  We have reached out to the customer to discuss these concerns; however, customer has not called us back.  We ask customer to call us back as soon as possible to move forward with resolution.

  Customer response

  10/09/2024

   
  Complaint: 22215135
  
  I am rejecting this response because: I called ****** back at ************ and left a message. 

   

  please email me *************************** 
  
  Sincerely,
  
  ***** ***

  

  Business response

  10/11/2024

  Our Service Coordinator spoke with the consumer on 10/10/2024 and they have reached an amicable resolution that will take place once the consumer returns and schedules the service appointment.   

  Customer response

  10/11/2024

   
  Complaint: 22215135
  
  I am rejecting this response because: your company is supposed to come out and fix the problems, I am not paying full price until that is completed. Your sales person promised a free trip, nothing was sent to me. I need that information as well. 
  
  Sincerely,
  
  ***** ***

  

  Business response

  10/18/2024

  Customer rescheduled the service for 10/23/24. 

  Customer response

  10/28/2024

   
  Complaint: 22215135
  
  I am rejecting this response because: 

  This problem has not been resolved. 

  
  

  Need price adjusted. 

  
  
  Sincerely,
  
  ***** ***

  

  Business response

  11/04/2024

  Service is scheduled for 11/6/2024 with arrival between 8am-12pm 

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/28/24 we contracted with ********************* of Bath Planet of Chicago to replace an existing shower. Price was more than$11k. On July 11 they did the work. Upon inspection I found they broke a floor tile ( into many pieces) and sloppily put some white glue globs type substance in it to hold it together. And actually it was2 floor tiles broken. I reported this to the lead installer while in the bathroom. Note he did not inform me - so likely hoping I didnt see it. He informed me that they had a hard time removing the old shower and he told the install manager about broken tile and I should contact service. I reached out to ***** on 7/11 and again 7/13 and he responded to my second email with service number indicating they have an out of this world service department. I called service at least 4 times in the following weeks, including leaving voicemail for install manager ****** ( whom the messages were supposed to be going to) and a follow up email to ***** indicating I was getting no response.. I have had no response from **** or ****** the install manager and no one has contacted me to address this issue. I cant replace floor tiles. And the goop they put on it is white globs and part is stained yellow. It looks awful. The broken tiles ruins the entire floor and this needs to be replaced.  

  

  Business response

  09/05/2024

  Our Installation Manager spoke with the consumer and offered a resolution. The consumer stated that they wanted to obtain additional information by getting quotes. As of today, the consumer has not reached back out to notify the Installation Manager if they accept the resolution that was offered. We are eager to resolve this matter and will be glad to assist further when the consumer gets in touch with us at their earliest convivence. 

  Customer response

  09/18/2024

  Complaint: 22198208
  
  I am rejecting this response because: they are not waiting on my response, but have stopped communicating with me. On 8/31 *****, installation manager contacted me initially offering cash solution which I could not accept as I need the tiles repaired/replaced and have no idea of the cost. ***** said they dont fix tiles and provided me contact phone # for *****, a tile professional he recommended, who would find tile and install. ***** came out 9/2, after the Labor Day weekend, said he needs few days to find tiles. After one week with no response I contacted ***** on 9/11. He responded he did not find tile and told me *****, install manager from **** Planet, contacted him, that ***** found tiles and would contact me. Next day 9/12 **** from bath planet came to my house but tile was not a match. **** said hed find tile that day or next day. I called 9/13 and left message for ****. No response. I left message again 9/17. This issue is not resolved and needs to remain open until Bath Planet fixes/replaces tiles they broke during installation. So far communications from Bath planet are D minus. I feel they are only responding because BBB is involved.
  
  Sincerely,
  
  **** Hamby 

  

  Business response

  09/25/2024

  ************** has offered a resolution to the consumer on 9/18/2024 and the consumer declined. If the consumer can provide two quotes on the tile that we are unable to match, we will be glad to revaluate our offer. 

• Initial Complaint

  08/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bath Planet of Chicago's dishonest salesman misrepresented their services:1) After their patented high-pressure, bait-and-switch sales pitch, he said the contract is "in your email." It wasn't, and because he purposely didn't leave his full name or phone number, I had to ****** Bath Planet and call multiple subsidiaries to track down my contract and warranties. Ironically, none of the respondents would divulge their last names exposing a sleazy dishonest enterprise. I didn't receive the contract until AFTER the job was "completed." 2) He declared their workers were Employees and Certified Master Installers. No, they were unqualified independent contractors who arrived in a rusted-out unmarked van. The installation is unprofessional and unacceptable: The paneling is bowed (not flat) because the installer, lacking the proper expertise, declined to cut the tile to fit.3) He assured me my home and worksite would be protected from demolition dust and damage. Instead, the careless installers left a mess behind (inside and out), seriously damaged the floor tile in both bathrooms, and scratched my new vanity, among other miscellaneous damage.4) The "Installation Manager," ***** (Last Name withheld) ignored my daily complaints and photos for a week until I refused to approve the job and declined his "substantial" offer of $500, whereupon he threatened to withdraw the discount and send the contract to their legal department.Bath Planet's fraudulent business practices are evident in the countless one-star reviews and constantly recurring complaints.  

  

  Business response

  08/26/2024

  On 8/21/2024 we sent our service technician out to do a service inspection. It was found that the installation was completed as contracted and the system is working as intended. The alleged damage was not caused by the installation, as there was pre existing water damage and rot with both bathroom floors and is not the fault of Bath Planet. 

  Customer response

  08/26/2024

   
  Complaint: 22149048
  
  I am rejecting this response because: 1) BathPlanet commited Consumer Fraud salesman lied about the qualifications of their installers and the validity of the Good Housekeeping 2-Year Moneyback Guarantee, failed to provide the contract (and warranties) for review within the required statutory time frame, and misrepresented the worksite guidelines with regard to potential damage and the detritus left behind; 2) The "Certified Master Installers" (unlicensed incompetent independent contractors) caused unacceptable damage (breaking 27 floor tiles and dislodging 109); 3) The inspector on 8/21/24 acknowledged that two bath panels were improperly installed (bowed) and that he would return to reposition them.
  
  Sincerely,
  
  *********************

  

  Business response

  09/04/2024

  On 8/29/2024 our Installation Manager did reach an amicable resolution with the consumer that is satisfactory and we are working diligently to with the consumer to finalize the resolution. 

  Customer response

  09/11/2024

   
  Complaint: 22149048
  
  I am rejecting this response because ************************** associates have repeatedly lied, failed to honor their contract commitments, and assumed no responsibility for damage caused by their unlicensed subcontractors.
  
  Sincerely,
  
  *********************

  

  Business response

  09/18/2024

  Our service department confirmed that the customer's issues were pre-existing.  We have made a good faith resolution for customer satisfaction; however, customer rejected it.  At this time, we consider this matter closed. 

  Customer response

  09/18/2024

   
  Complaint: 22149048
  
  I am rejecting this response because:

  BathPlanet's insincere"good faith resolution" consisted of paltry monetary compensation and a carefully worded statement calculated to avoid having to repair their shoddy workmanship, once I signed their self-serving "Change Order." Like their "2-Year Moneyback Good Housekeeping Guarantee," it's meaningless. The fraud perpetrated by their con-artist salesman; the damage caused by their jackleg installers; and the glib, no-accountability stance taken by corporate mafioso tells you all you need to know: Top to bottom, these are despicable grifters.

  One way or another, justice will be served.  

  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩