ComplaintsforBath Planet by BCI Acrylic

Bathroom Remodel

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Initial Complaint
08/15/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Receive constant harassing phone messages, calling from multiple numbers hourly day until late evening. I tried blocking without success. My number is on the ***** The do not call registry.
Business response
08/15/2024
Customer has been added to the Do Not Call List
Initial Complaint
08/09/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am looking for a refund of a $3,****** deposit.On 4/9/2024 I had an appointment with salesman from Leaf Home ****, *****, ***,Service Agreement # is ****** *********, www.leafhomebath386-320-9067 I liked the product presented, but, could not afford it at this time. ****** informed me, I could place a deposit today, and that would hold the price as is. I could contact them when ready and set up an install date. I advised okay if you could wait at least Six months. ****** called his office and confirmed no problem, so I placed a deposit of $3, ******. On 6/26/24 I called the install manager *** at ************ to inform him I had to cancel the Service Agreement due to unforeseen financial obligations. There was a death in family, some mechanical problems with a car, and a death of my dog. All of these things contributed to the decision to cancel the bathroom remodel, at this time I knew at that time I was not going to be able to save up the full amount needed to make the install appointment. He an acknowledged and understood, and stated he would make the calls and start the process for my deposit refund.Today is 8/9/24 and I have not heard from anyone in the company. Through my own research, I was able to locate this office in *******. That office told me the they have my information and will send another email to the Manager, *****. This will be the third email to ***** sent by the Office contact *******.Last week, I also created a similar complaint for the BBB of Clearwater, but, its the Illinois Office that handles the refunds.Its been 45 days and counting since I cancelled the Service Agreement. No one has contacted me with any updates or information. As a senior citizen of 76 years old on a fixed income, the $3,****** is a significant amount of money for me. I sincerely hope you can reach out to company holding my money to do the right thing. Thank you.
Business response
08/20/2024
on 4/9/2024 the consumer signed a contract with Bath Planet. On 626/2024 Bath Planet was informed by the consumer that they wanted to cancel the contract in its entirety. Per our contract it states that the contract can be canceled without penalty if canceled within 3 business days of signing. The last day the consumer could have canceled without penalty would have been no later than midnight on 4/12/2024. No reimbursement is due, as the contract was canceled on 6/26/2024.
Customer response
08/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Customer response
09/05/2024

Complaint: 22118952

I am rejecting this response because:
I sent my 12 message today to the Manager, ***************************. (****************************************)
Its now 70 days since I cancelled the Service Agreement but they are still holding my money without any refund.

Sincerely,

***************************
Business response
09/13/2024
As previously stated previously, per our contract it states that the contract can be canceled without penalty if canceled within 3 business days of signing. The last day the consumer could have canceled without penalty would have been no later than midnight on 4/12/2024. No reimbursement is due, as the contract was canceled on 6/26/2024.
Initial Complaint
08/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I called "jacuzzi bath remodel of Chicagoland" for an estimate on a shower install .On April ******* ********************* came to my house .We listened to his pitch, and i specifically told him i was going to install a frameless shower door and would need 2x4s up both sides centered on the threshold to anchor into. ***** assured me that the installer would do that. Installers came on June 9th and i reminded them twice during the install and asked at the end if they put 2x4s in. They said yes. I finished the rest of the bathroom myself while waiting for my door to come in. I spent all day sat.aug.3rd putting shower door together The two glass panels weigh about 80lb. a piece. When i tried to anchor the rod that carries the 160lbs.of glass there was no 2x4s just drywall. I have no idea how to fix this but tear it all out and start over. I cut the rod for this specific opening so its junk.
Business response
08/05/2024
This is not our company

We are in *************!

Wrong company
Business response
08/23/2024
On 4/26/2024 the consumer signed a contractual agreement for a scope of work to be completed. What the consumer is requesting was not listed in the contract that was signed and it is outside of our scope of work.
Customer response
09/06/2024

Complaint: 22089009

I am rejecting this response because:
Hello, my name is **** ****.
I received an email from you last week (August 30, 2024) stating that my case was closed, because I didnt respond in time to the companies response to my complaint.
I didnt receive a company response, your Aug.30 email was the 1st time that I saw it.
In that short company response they said that 2x4 backing to install my frameless shower door was not in the contract, where I agreed to pay them ****** for 1 days work. As stated in my original complaint the salesman, ***** *****, assured me that the installers would take it down to the studs. He said they had a fully stocked truck w/2x4s, plywood etc. Adding the 2x4s would not be an issue. Thought I was dealing with professionals so saying that was out of their scope of work is ridiculous. I could have done it in under 10 minutes, so I reject their response. The one time I talked on the phone to ***** and ****** they said they would help me come up with a solution to which, I never heard from them again.
I have a background in construction so I knew what I was needing to do.
Since the bathroom is in the hallway and we have bedrooms on either side, I would need to go through the walls (which nobody wants to do).
The 1st bedroom I opened up had a double wall. To allow for a cast iron pipe, I had to split a 4x4 down to 2 1/2, and buy a special tool to drill and s**** @ 90 degrees.
The other bedroom wall, they had actually installed a 2x4, but it was too short by 1 1/2.
The anchor hole is hard to see in the pictures that I attached so it is circled.
If you have any further questions please give me a call at ************.

Sincerely,
**** ****

Attached pics in separate [image0.jpeg] [image1.jpeg] [image2.jpeg] [image3.jpeg] [image4.jpeg] [image5.jpeg]

Last 2 pics are 2 of the 6 contractors that we contacted that returned our call.

Sent from my iPad
Business response
09/16/2024
On 9/16/2024 our ***************** Admin Manager contacted the consumer by email and phone requesting a call back so that they can speak with the consumer about their complaint. We are looking forward to working towards an amicable resolution and request that the consumer reach out to us at their earliest convenience.
Initial Complaint
08/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On July 13 was pressured into signing a contract for a tub to shower conversion. On July 14 I decided to cancel the contract and sent the cancelation form via .PDF. On July 15, sent the form via certified mail. July 16 or 17 Called the company and was told the contract was cancelled and that the refund would take 10 to 14 days. July 31 sent message via their messaging system on their web site. NO RESPONSE. August 3 called the company and was told a sales manager would call that day. DIDN'T HAPPEN. Called Augus 5 again was told I would be contacted that day. AGAIN, NO RESPONSE! I need that Refund!
Business response
08/14/2024
Bath Planet overnighted the check on 8/6/2024.
Initial Complaint
07/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bath Planet installed a walk in shower3/24.In 4/24 I fell in the shower.The mat that was put down with glue was loose when I stepped into the shower.Causing me to fall and experience tremendous pain.On 4/18/24 and 5/16/24 I informed the sales person(****) and corporate(Rich-manager) about the incident. No one has reached out to me as of this date.Please help me resolve this problem.Thank You
Business response
08/01/2024
Service is scheduled for 8/9/2024 with arrival between 8am-10am.
Initial Complaint
07/18/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Initually, we booked a consultation with this company in the fall of 2023, but we quickly canceled it after realizing that this company uses acrylic products, so I told them that we would not be using their services. Regardless, the company calls me 2 to 4 times a day, and it is now July of 2024. I have blocked them on my phone, but the number still appears in my recent call list. I have called them three times and asked them to stop calling me because we do not need them for any bathroom remodel needs. Each time, I'm told that my number has been removed. Regardless, the calls continue, and this badgering is unacceptable. We want nothing to do with this company, and these phone calls must stop, especially considering we told them about 9 months ago that we don't want to consult with them. I have attached a screenshot that shows how often they've called over the past few days, and I could supply more evidence if needed.
Business response
07/18/2024
Customer has been added to our Do Not Call list.
Initial Complaint
07/10/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bath Planet calls my cell phone 4-6 times a day and has been doing so for the past 3 weeks. Would like to have calls stop immediately or else I am considering taking legal action. Based on calling practices, I would never consider doing business with them of any sort.
Business response
07/10/2024
Customer has been added to our Do Not Call List.
Initial Complaint
06/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We signed a contract yesterday at 4pm. Canceled by 8pm that night via voicemail and email. Signed the cancelation They have a 3 day cancelation period. Bath Planet cashed my 2500 check this morning and didnt wait 3 business days in case I cancelled. The staff told me somebody would call me and 8 hours have gone by without a call nor will they confirm that they have received my signed cancellation. I called my bank to stop payment on the check but it takes 3 business days for them to block it and the check hit the bank at 9am AFTER I CANCELED! They have caused us aggravation and unnecessary stress. Especially having to wait all day and nobody has called us back.
Business response
07/05/2024
On 6/14/2024 the contract was canceled within the cancelation window. On 6/19/2024 we are showing that a stop payment was placed on the deposit check by the customer. No funds are due to be returned.
Initial Complaint
06/11/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm being constantly and aggressively being harassed by Bath Planet. They cold called me initially and since then they are calling me multiple times a day with constant texting. I've responded back stating NOT wanting to do anything with them. However, they keep bot calling me with constant texts and calls.I need them to STOP bothering me. I DO NOT want their services. If they persist, I'll be taking legal action against them.
Business response
06/12/2024
Customer has been added to the do not call list.
Initial Complaint
05/24/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
When we signed the contract for the walk in shower we also signed a promotion agreement for either a 3,5 or 7 day cruise. We were told after we signed someone would contact us within 24 to 48 hours. No one has contacted us. I have spoken with several people at the company and was always told someone would contact me soon. As of date no one has contacted me regarding this.
Business response
05/28/2024
Customer was contacted on 5/24/24 and given the information for this promotion
Customer response
05/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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