ComplaintsforBath Planet by BCI Acrylic

• Initial Complaint

  03/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company is harassing me. They are calling me numerous times a days and leaving me emails saying they have my loan ready and all I need to do is e-sign. I answered the phone today and I did not allow for them to speak to me because I told THEM the minute I picked, up to stop harassing me Im not interested and leave me alone and to take me off their list.. since then, theyve called me at least 5 times after I told them not to be bothering me.

  

  Business response

  03/21/2024

  Customer has been added to the do not call list.  This can take up to 15 days to complete

• Initial Complaint

  03/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This business scheduled and help a consultation with my 80 year old mother alone and convinced her to sign a quote to redo a small shower only for over $17,800. I finally found out she was scheduled to get this done and it was past the date. I called to find out if we could still cancel because this is an outrageous amount of money they had her commit to for this work. They got nasty and told me that there was no cancellation and then when I pushed them about it they told me she can pay almost $5000 and hung up in my face. They never answered the phone again.This company is a scam, the contact info on the invoice sends you to a pillow sales company. They take advantage of seniors and have stolen her deposit and said she had to send more because she did not send a certified cancellation letter by mail in 3 days or drive an hour to turn in a written cancellation. Please help us get her refund and cancel.

  

  Business response

  03/22/2024

  Bath Planet is unable to identify job number and address of job by non customer information provided. 

• Initial Complaint

  03/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Have asked Bath Planet to stop calling my phone for months and while they occasionally take a break they eventually always call back. Ive gotten 5 calls in under 48 hours *** told them again to stop calling. Even after the most recent call where I told them not to call they have still called back

  

  Business response

  03/04/2024

  Customer has been added to the do not call list.  This process can take up to 10 business days to complete. 

• Initial Complaint

  02/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My husband and I had a meeting with bath planet yesterday at 11am to talk about installing a new shower. However we where a little unsure about it. We asked could we think about for a day or two because it was a big purchase. They were pressing us not to think about it because they said the price will change ect. They spent 4 hours at my house yesterday. However, they said I had three days to cancel also they ran my credit as well. Nevertheless, my hisband and I decided we didn't want to go with bath planet and we called them this morning trying to cancel and the lady that answered the phone states that no manager was there so We called back she said they are all in a meeting. At this point I'm on my way to ******* ** to cancel this project. I will not recommend this company. The salesmen are very pushy and manipulative and well tell you anything to get the sale.

  

  Business response

  03/12/2024

  This matter is resolved.  Contract has been cancelled in its entirety. 

• Initial Complaint

  02/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We hired Bath Planet to redo our bathroom and we were delivered tge wrong tub, the contract was different from what we originally agreed to, the first tub was damaged so the work was not completed on the original date. We are not happy.

  

  Business response

  02/19/2024

  They have contacted the wrong office.  Based on your zip code and if you are looking for Bath Planet - I believe you are looking for Bath Planet of *************** is ************.

  BCI is a bath manufacture of some of the Bath Planet products.  Each of our customers are independent contractors.  They are independently owned and operated.  Thank you

  

  Business response

  02/26/2024

  Service is scheduled for 3/8/24. 

  Customer response

  02/26/2024

   
  Complaint: 21305419
  
  I am rejecting this response because:  I am not happy with the work at all.  I requested to have all of their product removed and a full refund.   They are attempting to fix the problem on 3/8. 
  
  Sincerely,
  
  *******************

  

  Business response

  02/27/2024

  Customer's request for refund/removal is premature and unwarranted at this time.  Service is scheduled for 3/8/24 per warranty. 

  Customer response

  03/05/2024

   
  Complaint: 21305419
  
  I am rejecting this response because:
  I am not happy with the response.  They are to attempt to fix the problem on 3/8 but refuse to install the correct tub and their solution to fixing the cracked tile is to put a trim over it.  We are not satisfied at all.
  

  
  

  
  Sincerely,
  
  *******************

  

  Business response

  03/14/2024

  Leaf Home Enhancements is willing and able to service per our warranty and our contractual obligations. This matter is considered resolved until the customer allows us to service.

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  As a customer, I urge anyone looking to work with Bath Planet to find another contractor or company to work with. They use very shady/predatory sales and business tactics, have low skilled, low craftsmanship subcontractors and product itself is cheap and of low quality.Sales process:* Price of project fluctuated rapidly as salesman better understood our budget. Started with a 30K+ quote and "he was able to find discounts" to lower cost down to 13K for us. Later was unable to itemize cost of individual items and work.* Lied to use about financing options. ******** asked if they financing was at 0% for 5 years as he stated, later come to find out that the 0% is only good for 2 years from the date you open the account, balloons to high interest after 24 months.* Sold custom glass solution to meet our needs, later to find out "custom glass" is anything not warehoused by *** Product given was a $500 ****** door but added 14K+ do our original quote.Installation Process: (some across multiple days where we had to take off work)* Install 1 - Driver left installer at our home until 1230am, installer did not speak english and unable to communicate with him. Power tools were being used in our driveway up until 11pm to cut walls and piping. Did not install correct unit.* Install 2/Fix - Replaced walls correctly but shower head not secured to wall.* Install 3 - Replace wall, shower head still not secured to wall and now wall is curved. Glass door does not reach ************** leaks onto floor. I reached out to advise we do not want any more of their contractors to work be in our home and ** offered us a measly $500 and then followed up with a $1200 credit (> 10% of project)At this point we will be paying ** over 11K$ for essentially a removal of our bath tub as the shower itself needs to be redone. If we don't repay by July of next year that cost will jump to over 24K due to the interest rate.Please do not work with Bath Planet.

  

  Business response

  02/19/2024

  Bath Planet and customer have reached an agreement on 2/13/24.  This matter is resolved. 

  Customer response

  02/20/2024

  
  Complaint: 21297074
  
  I am rejecting this response because:
  
  I hardly consider our communication "reaching an agreement."
  
  Bath Planet offered a small refund of $1200, after months of back and forth with their servicing department. 
  
  I still find this amount to be unacceptable but better than nothing. This amount would not even cover for days of lost income. They were unable to itemize the cost of work completed. Since the shower is nearly unusable without leaking water into the bathroom, I consider any work outside of removing of my bathtub undone and would like to be refunded for the incompletion of the job.
  
  Sincerely,
  
  ***********************

  

  Business response

  02/20/2024

  Bath Planet has a change order signed by the customer dated 2/13/24.  This matter is resolved. 

  Customer response

  02/27/2024

   
  Complaint: 21297074
  
  I am rejecting this response because: I just received a follow up email stating that i did not respond, which i did. I rejected the response from the company. However, this issue still remains unresolved and I am requesting a refund.
  This needs to be re-opened immediately and continued discussions on a refund from the company. I did not sign anything in regards to changing my contract to accept a reimbursement to my account.
  
  Sincerely,
  
  ***********************

  

  Business response

  02/28/2024

  Customer signed change order accepting the credit.  This matter is resolved. 

• Initial Complaint

  02/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We were looking to get our tub replaced and Bath Planet came in to give us a quote. The salesperson was able to get us to change from doing only a tub replacement to replacing it with a shower only, walls, plumbing and doors. First off all their documentation say they get an A+ rating with the BBB and after this experience I noticed it's a B+. What was showed to us in the brochure for the doors was not what was received. I asked him to raise the shower head because both my kids are tall and I specifically said to him when he was measuring are you sure I'm not going to get any shower spray, he said no. They raised the shower head but now the doors look extremely short and my sons heads are over the doors. The salesperson also said we would receive a nice luxurious shower head with a handle. Their shower head was an $80 hand held shower head (that can be found at Home Depot)there is nothing luxurious about it. I should have figured something wouldn't go right when the first appointment they set was cancelled the morning of after I took a day off to install because of the cold. After complaining they did come install on a Saturday and the guys who installed did a great job. However, the ************** communication is lacking. I first emailed on the contact page about my complaint and never heard back. I called twice and was told the sales manager would get in touch with me that was over 3 days ago. They said when they texted me about their rating and I didn't rate them favorably they would reach out. I'm still waiting.

  

  Business response

  02/12/2024

  Leaf Home Enhancements dba Bath Planet and the customer have reached an agreement and services have been scheduled for 2/16. To be completed by the end of the day.

  Customer response

  02/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  01/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 09.08.2023 lwas way over charged . Initially the sales person ***************************** gave me estimate of $ ********, then $22000.00,then $15332 .00, l thought l got a deal but when the work was done on the shower part of the bathroom, it took them only few hours to finish braking the old tub and replacing with new fiber glass and plastic material. I was was cheated, this job thru ********** or Lows will cost me less than $ 3000.00.I want BBB to help me to get at least get $12000.00 back from Bath Planet. And black list this company Please call me back on *************** so that I can explain you in detail Thanks

  

  Business response

  02/05/2024

  This job was sold 9/8/23 and was installed 10/5/23. The job was installed per contract and the customer has no concerns regarding the workmanship of the installation. The customer signed a contract for the total sales amount of $15,332.00. This amount was agreed upon at the time of sale. The customer also signed the completed installation survey after the job was installed. 

  Customer response

  02/05/2024

   
  Complaint: 21186403
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer response

  03/21/2024

   
  Complaint: 21186403
  
  I am rejecting this response because:  

  As talked about the cheating method of this company, l and maybe lot of other people are facing such frauds.

  When the salesman ***** from Bath Planet came to give me an estimate. 

  After seeing the bathroom  we sat down and he gave me an estimate of $ ********, then he came down to $ ********, then again down to 

  $ ********. I thought I got a nice deal from 

  $ ******** to $ ******** , l signed the agreement. After they installed it , l saw the material they used ( Fiberglass) , it is total fraud. 

  The same thing in ********** is less than

   $ 3000.00.

  This is the way this company cheats people. 

  I have been cheated by more than $ ********

  by this (Bath Planet) company. 

  I want at least $ ******** back from them, and they don't pay  please  Black list them.

  
  

  Thanks 

  
  
  Sincerely,
  
  *********************

• Initial Complaint

  01/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Met with sales rep on January 11, 2023.He promised me a soaker tub, dual shower head, and more. He put in the original contract that it was standard tub. When I rejected the first offer of over 14k he spent another hour convincing me that we can get the price down with everything I needed. He **** up a second contract, I still didn't get a copy of. I emailed asking for it. All I got was a price change agreement and for me to pay with credit card.I am a recently medically disabled vet. All I want is to soak in my tub after PT or my exercise.I rejected the standard tub and was immediately told that their legal team will *** me. ************** was incredibly rude when trying to be a bully, telling me that i paid nothing, but I will. Then got humbled when I told him it was paid in full. And said he's going to meet with his manager and call me back after I sent him proof that I asked for the revised agreement *****, the sales rep scammed me by not putting anything in the original contract and never updated anything promised to seal the deal. When he kept stepping out to call a for approval he was not being truthful and did whatever he could to get a contract sign They took my old tub out and left. I had to beg them to put my water back on. I only have the one bathroom. With no other family in the area hotel it is, more expense **** wants me to pay more for the soaker tub that I originally paid for but had no cost. Until him I felt like I was not even a person He'll call 1/24 at 10 for my decision (praying)I was made to fell less than. The representative was rude n triggering I'm depressed because all I wanted was to soak. But now I was scammed out my money. Left with no way to shower, with a husband out of the country fuming Everyone telling me to call an att/media because they took advantage of a military veteran, a female and an African American All I want is to soak. They can give me my money back. My mental state can't take harassment and the degrading rapor

  

  Business response

  02/02/2024

  Leaf Home Enhancements DBA Bath Planet and the customer have reached an agreement and services have been scheduled for 2/12. To be completed by the end of the day.

  Customer response

  02/03/2024

   
  Complaint: 21190886
  
  I am rejecting this response because: ****** and I spoke about the treatment of the men in the office and if there can be some kind of expedited service they could offer, or a temporary arraignment for myself and my daughter to shower on the 30th of January, when I signed the contract which they claimed I had to sign before they could order the correct tub and shower head. I waited patiently and she has not called back.

  I am so disappointed with how they have handled my account and how they have treated me with little to no regards. I am from *******, and as a 3rd world country I have never had to shower in the manner I am forced to after spending this much money for an upgrade. An upgrade and not because it was not working. 

  Bath Planet of Chicagoland has not been the company I thought they would have been when I met with the representative.
  
  Sincerely,
  
  ***************************

  

  Business response

  02/12/2024

  We have discussed the underlying concerns with the customer and this matter is resolved to customer satisfaction. Installation was completed on 2/12/ This matter is resolved. 

  Customer response

  02/12/2024

   
  Complaint: 21190886
  
  I am rejecting this response because: ************ is the worst I've even done business with in my entire history of doing business. They are despicable! 20 days they took my tub for. Yes it was installed today the 12th of Feb, *************************** and my family? And it was left with needing a ceiling shower. 

  ************************* called on Tuesday and was so shocked that I had no tub or means for my family and I to shower. She claimed she had no idea my tub was taken and is following up based on the BBB report. She offered compensation of a hotel stay for 3 nights after they had originally offered 5 if they could install it on Saturday. As the tub couldn't be used until Sunday. I informed them that it's the Sabbath day and I don't work out have anyone work in my house on the Sabbath. She said she's going to y'all to her boss and get back in touch. She came back with the limited days which I thought was rude. I emailed her declining and asking because of my religion I'm being shafted. She denied and said it wasn't what she said. However, I wasn't alone when she spike to me and they heard. I did not go to the hotel, and was told the company would get there money back for a no show.

  They purposely dragged out the process. Sending incorrect invoices etc. No rush, no care. I already thought it was because of my skin color, but now religion? Not acceptable.

  Sincerely,
  
  ***************************

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 28th 2023, One day bath or bath planet by leaf, ( they seem to change the name for every person I speak with). has not at all delivered what they promised. The young sales man named ******* was fired shortly after that meeting. The first installation crew had no idea what they were doing. They used the back side of bead board & not purple water resistant board, patched in many small pieces of my old drywall, like a jigsaw puzzle. They are not certified plumbers, again jigsaw quality. The 2nd day was worse than the first. They had no idea how to install herringbone pattern. I called ***** in Chicago Land & was astounded at his rude, bully, lying & aggressive tone. I sent him photos & told him these guys are not certified plumbers, his response they don't need to be in Mi. I told him he out right lied because I asked a certified plumber- he backed off then. After he reviewed the pictures he offered me ****** off of the ******. I said the whole job is unacceptable & he can remove ***************** cancel. He then offered to speak with his boss for more $ off. That was a no. They sent a 2nd crew the last week in December. That crew was mortified how bad the patchwork was done & completely ripped out everything including plumbing & tub because they put a big ***** in it. The ceiling and drywall was also damaged. So now I've waited to January 12th for a new tub. Unfortunately the one guy got hurt & needed to leave. So through all of this I have been communicating unsuccessfully with the ************************* at **************. I've asked for the complaint department at least 3 times as well as an office lady ***** both have refused to help with that matter. It's just ridiculous trying to get any honesty or understanding from this company. Buyers beware do not go with this company.

  

  Business response

  01/18/2024

  We will be reaching out to this customer to seek a resolution to this matter.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩