Business ProfileforTopTec Heating, Cooling, Plumbing & Electrical
Plumber
At-a-glance
Customer Complaints
5 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Toptec Heating, Cooling, Plumbing & Electrical, Inc. is a heating and air conditioning company which provides air temperature control and air quality services for residential and commercial customers. Services available from this company include heating and air conditioning design and building, radiant heat installation, dryer vent cleaning, ductless heating and cooling, zoned heating and cooling, airflow analysis and balancing, wind energy, geothermal heating services, attic insulation services, solar thermal and photovoltaic services, indoor air quality system services, and refrigerant zoning system services.
Products & Services
Business Details
- Location of This Business
- 510 North Ave, Libertyville, IL 60048-2025
- BBB File Opened:
- 11/28/1995
- Years in Business:
- 32
- Business Started:
- 8/1/1992
- Business Started Locally:
- 8/1/1992
- Business Incorporated:
- 4/13/1994
- Accredited Since:
- 2/1/2009
- Licensing Information:
- Plumbing Lic. #055-042909
- Type of Entity:
- Corporation
- Alternate Business Name
- Toptec Heating & Cooling, Inc.
- Top Tec Heating & Cooling
- Hours of Operation
Primary
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Business Management
- Mr. Joe Torossian, Manager
- Mr. Joe Salhani, President/Owner
- Contact Information
Principal
- Mr. Joe Salhani, President/Owner
Customer Complaints
5 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been trying to get resolution on an issue with a Water softener TopTech installed for over the past year and half. The Nuvo softener turned my HH water blue and made it taste horrible as the citric acid-based softener leached copper from the pipes, and basically rendered my HH water unusable for cooking or drinking- I was using bottled water for everything except showers. The acidic nature of the water likely corroded the dishwasher heating unit so that needed to be replaced with a new unit. Went through a number of service calls for troubleshooting efforts which didn't work to fix the issue and delayed discussion of any real resolution. I was left to try to troubleshoot with the manufacturer, who in the end couldn't help either and advised this system may just not be the right system for my home. If I hadn't repeatedly called this company for those 1.5 yrs, they were more than happy to let this slip into a black hole. Each time I called, I was reassured someone would call me back, but with no followup. Finally on Jan 26th of this year, **** texted me to let me know they would remove the unit and refund my money. The value was $2199. They removed the unit on Feb 3, 2023. After a few months and no refund, I called again. Each time the person answering claimed they had to revisit the files, look into things and someone would return my call. I was referred to ***** in accounting who then told me I would receive a refund only if **** reimbursed them. She would get back to me. That wasn't the message I had had originally received from **** when I agreed to have them remove the unit. When I texted **** months later to check on the refund , his message back was clearly shock as he thought I had been issued there refund as he was told this had been handled . My last call with TopTec was June 20, 2023. They informed me **** wasn't with the company anymore, but after discussing the project details yet again, someone would call me back.
Read MoreCustomer Reviews
11 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Milos S
1 star04/30/2024
I will echo the same comments left by ***** (apparently not a coincidence), because unfortunately TopTec has proven to be nothing but a company of scam artists. Ive been trying to get my A/C issue resolved for the past 5 years! Each time the rotating technician finds a different problem with my A/C. First time I need a new coil, second time I needed new wiring, third time I needed to do a HVAC overhaul and add return air vents, 4th time I now needed to replace my existing A/C unit which was brand new when I moved in a year before, but all of a sudden I need an entire new condenser! Each visit is a new technician, from the revolving door of techs that go through this place. Not once have I had the same tech come, and the new one had no idea what the last one did. I went down the same rabbit hole of an endless and continuous game of having to fix one more thing and it will work but unfortunately it never does. Ive paid over $15K in A/C repairs and STILL dont have a functioning A/C unit! Dont bother calling in either, because once ***** the Office Manager gets on the phone, youll regret ever calling. She is the most rude, nasty and condescending person I've ever dealt with, and shes supposed to be the **************** help?! Yikes! Through all of the thousands of dollars Ive spent, hours on the phone, and countless visits, nothing is ever resolved with TopTec. Just an endless loophole to continue to scam you out of money until you surrender or move on. Which I have, just call literally any other company and they will be much cheaper (TopTec charges 3x its competitors for no reason), and actually fix your issue, unlike TopToec. Theres no possible way any of these 5-Star reviews are from actual customers, just family and friends of the company trying to pad their reviews, trust me when I say RUN AWAY FROM TOPTEC!
TopTec Heating, Cooling, Plumbing & Electrical Response
05/03/2024
In response to this review, first we want to convey that TOPTEC takes customers issues very seriously, especially a good long-standing customer that ********************** has done a lot of work for. This work includes an A/C System, but also included a hot water heater, UV germicidal Air Scrubber, duct work modifications, high efficiency air filter system, electrical rewiring and even rebuilding a soffit around duct work in a closet. So, the total money paid isnt just for an a/c system that is having issues.To be clear, an A/C system has 3 basic components, an evaporator coil, a condenser, and a line set, (copper lines going from the evaporator to the condenser.) In this residence the line set is unfortunately in a non-accessible place, specifically running under a concrete slab making it very difficult to service. In the original proposal TOPTEC clearly recommended for all three A/C components to be replaced and all were quoted up front. However, in this case the customer eventually only wanted the evaporator coil and condenser replaced and refused the replacement of the line set. And now because of that, the system is losing freon pressure from the old, degraded line set causing the A/C to not cool properly. Toptec has since made numerous no charge service calls by refilling the system with lost freon, but this isnt the solution. We understand and sympathize with the customers frustration, however, the old line set still needs to be replaced as was made clear in the very first proposal. Its unfortunate that this customer feels he has paid enough for an A/C and feels its TOPTECs fault as per this review.Toptec stands behind everything we do as is evident by the thousands of 5-star reviews it has received over the last few decades by servicing with integrity the entire Lake and *********** areas. But how can TOPTEC take full responsibility for this issue if a customer refuses recommendations that are still needed to resolve this issue, as was in this case.
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