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          Gerald Toyota of Matteson has 1 locations, listed below.

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            Business ProfileGerald Toyota of Matteson

            New Car Dealers
            BBB accredited business

            Contact Information

            5540 Auto Ct

            Matteson, IL 60443-1486

            Visit Website
            (708) 720-8600

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

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            Customer Complaints

            11 complaints closed in last 3 years

            4 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/13/2021

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Gerald Toyota of Matteson is a new and used car dealership featuring the full line of Toyota vehicles. Services include new and used car sales, a full service auto repair department and a new parts department. Service hours are 7:00 AM - 6:00 PM Monday through Friday and  8:00 AM - 3:00 PM on Saturday.

            Business Details

            Location of This Business
            5540 Auto Ct, Matteson, IL 60443-1486
            BBB File Opened:
            7/17/2020
            Years in Business:
            5
            Business Started:
            7/31/2019
            Business Incorporated:
            7/31/2019
            Accredited Since:
            8/13/2021
            Type of Entity:
            Corporation
            Number of Employees:
            70
            Alternate Business Name
            • Gerald Motors, Inc.
            Business Management
            • Mr. Matt Gerald, President/Owner
            • Mr. Dan Cirrincione, Compliance Manager
            • Mr. Deen Collins, Partner
            Contact Information

            Principal

            • Mr. Matt Gerald, President/Owner

            Customer Contact

            • Mr. Deen Collins, Partner
            Additional Contact Information

            Phone Numbers

            Website Addresses

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            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Dear ***/*****,I am writing to address an ongoing issue with the vehicle I purchased from Gerald Toyota in Matteson, ********. I bought the car on August 8th, 2023, and after a few months of use, I began experiencing significant issues with the engine. The vehicle was brought in for repairs, and it was determined that the engine was the cause of the problem. The car was held for over 30 days for repairs.Unfortunately, on August 3rd, the same issues recurred, and I had to return the car for further inspection. Despite being told that it was a different issue, my own research suggests that it may still be related to the engine. I have been informed that the car may be in the shop for up to a month for further repairs.As the car is still under warranty, I am concerned that the dealership is reluctant to replace the engine, which may result in continued inconvenience and an unreliable vehicle in the future. I would greatly appreciate any assistance in resolving this matter.Thank you for your attention to this issue.Sincerely,*********************************
            Read More
            Read 10 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Kevin H

            08/19/2024

            I bought a 2022 ***** CRV in April 2024 in Matteson, I live in ********, 100 miles away. In July 2024, I experienced my first flat tire on a Sunday morning in downtown ********. When I started to change the tire, I found that the lug nut key was missing. Thus, I had to get my car towed to my house.Turns out that I needed to tow the vehicle to the ******** area ***** dealer to resolve the lug nut key. The next day, Monday, I contacted Gerald about the situation and was told by Gerald general manager *************************** that he would pay for a whole new set of lug nuts - $70.69. I had him pay for the tow to the local dealer over the phone to the tow company in which he did. In the process of the tow (getting vehicle on flatbed) the tire was ruined. I did NOT ask Gerald to pay for that (but I should have) - that cost me $120.I emailed another general manage ********************* the $70.69 invoice on August 6, 2024.So, I just want ****** or Manar to follow up on their promise.Currently, I'm trying to contact someone from the Gerald family.

            Gerald Toyota of Matteson Response

            08/20/2024

            Our apologies to *************, the problem should have never occurred in the first place. Yes, the check was cut on 8/19/24 (I have a copy of the check) and mailed to his home address on file in ********. Should ************* not receive for any reason, he is welcome to reach out to **********. Again, we apologize for his frustrations!
            Read 1 More Customer Review

            Local BBB

            BBB of Chicago & Northern Illinois

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