Business ProfileforLincoln Tech

In the past 6 years, I timely paid all of my Paramus Lincoln Tech (***) student loan bills w/out issue until June 2024 when the *** mail division - LincCredit changed their billing address to *********** **. ********** has changed their billing address 3 prior times w/out payment (pymt) issues. After receipt of my 1st delinquent pymt letter from LincCredit on July 1, 2024 for my June 2024 pymt mailed as a M.O. on June 1, 2024 to the new address; I phoned LincCredit and spoke with customer service *********** She thoroughly reviewed my mail pymt history and conveyed my payments have never taken more than an average of 10 days to process. When I inquired whether the new pymt address change could have caused the issue, & whether the July 2024 pymt I was going to mail that day should alternatively be paid in-person at ***; she placed me on hold to verify whether the LincCredit system showed any issues. *** found no issues re: the new Ohio address, & stated I should run a PO M.O. trace. I then mailed my July 2024 loan pymt the same day to the Ohio address, and ran a **** M.O. trace the next day on 7/2/2024 for which I paid $18.00.The PO trace revealed that LincCredit processed the June 2024 pymt on July 8, 2024 (37 days after the payment was mailed). I subsequently received 2 additional pymt delinquent notices from ********** for my July 2024 payment. I sought an $18.00 refund for the June 2024 **** trace run due to the pymt processing delay clearly being the fault of LincCredit processing. I spoke with **** ******* & **** - line supervisor who all conveyed they were unable to provide me with the $18 credit. **** however transferred me to Mr. ****** the alleged Accounts Receivable Manager, who stated he had no intention of providing me w/a refund. I then made my August 2024 payment to ***** at ***, & provided her w/a copy of the trace receipt. She did nothing to resolve the issue. My Student Ledger is fabricated for *********** 2024, & needs to be corrected.