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Find a Location

Kwik Serv Plumbing, Inc. has 1 locations, listed below.

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    Business ProfileforKwik Serv Plumbing, Inc.

    Plumbing and Heating
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/5/2018

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Kwik Serv Plumbing, Inc. is residential and commercial heating, air conditioning and plumbing contractor. Services include plumbing. drain & sewer cleaning, kitchen & bathroom fixture installation, plumbing renovation, gas line installation, smoke & fire detector installation, surge protection installation, tankless water heaters, water heater installation, sump pump installation & repair, garbage disposal, air conditioner, furnace & boiler installation, maintenance & repair, heat pumps, thermostats, UV lamps, air purification, humidifiers, whole home emergency generators and much more

    Business Details

    Location of This Business
    1047 E High St, Mundelein, IL 60060-3117
    BBB File Opened:
    10/19/2016
    Years in Business:
    9
    Business Started:
    10/5/2015
    Business Started Locally:
    10/1/2015
    Business Incorporated:
    10/5/2015
    Accredited Since:
    1/5/2018
    Type of Entity:
    Corporation
    Alternate Business Name
    • Kwik Serv Plumbing - Heating - Cooling
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    8:00 AM - 12:00 PM
    Su:
    Closed
    Business Management
    • Mr. Jerome Solan, CEO/Owner
    • Ms. Mary Solan, President/Co-Owner
    • Mr. William Baker, Corporate Secretary
    Contact Information

    Principal

    • Mr. Jerome Solan, CEO/Owner
    • Ms. Mary Solan, President/Co-Owner
    • Mr. William Baker, Corporate Secretary

    Customer Contact

    • Ms. Mary Solan, President/Co-Owner

    Customer Complaints

    6 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Manoella A

    1 star

    08/14/2023

    UNETHICAL PRACTICE AND DISCRIMINATION BASED ON PAYMENT FORM BY **************************. Admitted and acknowledged by business owner in person. The owner of this company just told me and my husband over the phone, in front of his employee *****, that not only he was cancelling the appointment I waited for 10 just 10 minutes before arrival time, but also putting me back at the end of the line because he wouldnt move me in front of his other customers or re-book them since they were paying him more and my appointment was through warranty. The cacelation was due to ue to safety/ weather, which is understandable, but adding me to the end of line when I was the first and due in 10 minutes, is not. The reason presented for that appalled me. In his own words: he would not "prioritize someone like me over 15 year old customers who pay him much more than warranty compnies, and warranti compnies know that's how we work". This is the most unethical thing I have seen a vendor not only do, but admit to it and claim, "I'm the owner, I decide who to service and this is how the industry is". This was his reaction to me begging to please honor the appointment because my kids and I could not go without AC for any longer and please honor my place in line.

    Kwik Serv Plumbing, Inc. Response

    08/15/2023

    Thank you for taking the time to share your experience. We genuinely value all feedback, as it helps us improve our services. We're truly sorry to hear about the inconvenience you faced due to the rescheduling of your appointment.

    During the time of your appointment,we encountered downpouring rain, which presented a safety concern for our technicians working on outside units' electrical components. As a precautionary measure to ensure the safety of both our employees and customers, we needed to reschedule appointments. We understand the urgency of your situation and sincerely apologize for any distress this caused.

    Our aim is to provide the best service to all our customers, and sometimes these difficult decisions need to be made in challenging circumstances. We did try to keep our appointments in an order that was fair to both the ones that needed to be rescheduled and the ones that were already scheduled. If you have any further questions or concerns,please don't hesitate to reach out to us directly.

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