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            Business ProfileTruAssure Insurance Company

            Dental Insurance
            BBB accredited business

            Contact Information

            111 Shuman Blvd

            Naperville, IL 60563

            Visit Website
            (888) 559-0779

            Business hours

            7:00 AM - 5:30 PM
            Business Hours
            7:00 AM - 5:30 PM
            7:00 AM - 5:30 PM
            7:00 AM - 5:30 PM
            7:00 AM - 5:30 PM
            7:00 AM - 5:00 PM
            Closed
            Closed

            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/5/2018

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            TruAssure offers dental plans to groups, individuals and families across the country.

            Products & Services

            Dental Benefits, Stand-Alone Dental Plans

            Business Details

            Location of This Business
            111 Shuman Blvd, Naperville, IL 60563
            BBB File Opened:
            2/5/2015
            Years in Business:
            45
            Business Started:
            5/23/1979
            Business Started Locally:
            5/23/1979
            Accredited Since:
            6/5/2018
            Type of Entity:
            Sole Proprietorship
            Related Businesses
            Hours of Operation

            Primary

            M:
            7:00 AM - 5:30 PM
            T:
            7:00 AM - 5:30 PM
            W:
            7:00 AM - 5:30 PM
            Th:
            7:00 AM - 5:30 PM
            F:
            7:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Jullie Tiongson, Manager of Quality Assurance
            • Mr. Terry Maddox, Director of Operations
            • Ms. Ann Marie Walker, Director of Communications
            • Mr. John Maples, President
            Contact Information

            Principal

            • Ms. Jullie Tiongson, Manager of Quality Assurance
            • Mr. Terry Maddox, Director of Operations
            • Ms. Ann Marie Walker, Director of Communications

            Customer Contact

            • Mr. Terry Maddox, Director of Operations
            • Ms. Ann Marie Walker, Director of Communications
            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/14/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I had a covered dental procedure completed at ******* Smiles, an In Network Provider, on 09/14/2022. I paid the Provider $3202.73 on the date of service based upon my plan benefits. Truassure processed the first EOB on 04/12/2023 paying $718.94 to the Provider with a patient responsibility of $2,328.87. In June of 2023 I received a bill from the Provider for $1,607.69 stating that Truassure reprocessed the Claim due to an error and the balance is now my responsibility. *************************** at ******* Smiles and myself both spoke with ************************* at Truassure on 11/19/2023 who advised us that the claim would be corrected and a payment of $489.29 and would be sent to the Provider. On 12/12/2023 the Provider received a Denial Claim from Truassure. We need help with Truassure correcting the claim and remitting the $489.29 to the Provider.
            Read More
            Read 4 More Complaints

            Customer Reviews

            7 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Terry L

            02/05/2024

            This is the worst insurance company I have ever dealt with. I have paid my premiums for years, but they will not pay my claim. If you want an honest insurance company, go find someone else. These people will not pay your claim. When you talk to the claims department, they will not help you and say you must go to your dentist and tell them you have a problem getting your money back, and when you talk to your dentist they say they have submitted your claim. I have paid this claim. They did this same thing to me last year. I should have cancelled then. I have been paying 50$ a month for years and had a 130$ claim last year and this year. These crooks will not pay either one. You will be wise to take your business to someone who is honest.

            TruAssure Insurance Company Response

            02/09/2024

            February 9, **** Re: BBB Review Number ****** To whom it may concern,On behalf of TruAssure Insurance Company, this serves as the response to the above referenced review. We are researching this members claim history and will contact them with our findings. We process and pay claims according to a members specific policy. Network dentists are always paid directly for services. Members who use a non-network dentist may have to pay upfront and wait to be reimbursed by the dental office.If additional information is needed, please contact TruAssure at ******************************************* you for the opportunity to respond.
            Read 6 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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