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Find a Location

Falcon Insurance Group, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFalcon Insurance Group, LLC

    Auto Insurance
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 91 Customer Reviews

    Customer Complaints

    182 complaints closed in last 3 years

    28 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/19/2018

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Falcon Insurance Group, LLC is an Illinois domiciled carrier that specializes in private passenger automobile insurance and related products. Falcon operates in Arizona, Illinois, Indiana, Oklahoma, Texas and Colorado.

    Products & Services

    Insurance

    Business Details

    This is a multi-location business.

    Find a Location

    Falcon Insurance Group, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      724 Enterprise Dr, Oak Brook, IL 60523-1908
      BBB File Opened:
      1/10/2014
      Years in Business:
      13
      Business Started:
      8/22/2011
      Business Started Locally:
      8/22/2011
      Business Incorporated:
      8/22/2011
      Accredited Since:
      1/19/2018
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Falcon Insurance Company
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Ms. Erin Keene, Claims Manager
      Contact Information

      Principal

      • Ms. Erin Keene, Claims Manager

      Customer Contact

      • Ms. Erin Keene, Claims Manager
      Additional Contact Information

      Fax Numbers

      • (888) 958-7684
        Primary Fax

      Industry Tip

      BBB Tip: Auto insurance

      Customer Complaints

      182 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      91 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dilip A

      1 star

      11/15/2024

      I got hit on 4/10/24 and still trying to get it repaired. I and vehicle both injured and not able to treat both of us due to financial ************ only source of income needs repair and falcon doesnt care at all. Some ladies agent falcon has in claim section are trained to scam and play to fool around.They work on a policy to frustrate a victim until he dies so that they dont hve to pay anything.The accident was huge, damage huge but since they kept me asking to take it to repair shop I did twice but they dont wanna pay the shop, not all of the damage. and i have to go collect the van again and again from the repair shop.This has brought an immense anxiety and i am scared someday this stress will take my life away. My health is deteriorating and falcon insurance is and will be responsible for all of the mental and physical anxiety i am suffering from. I request and insist anyone responsible to get this insurance company black listed as more of hard working drivers like me will someday stop breathing due to the anxiety supplied by falcon insurance group. Any lawyer, ****************** anyone that can help me get through this are welcome. All drivers/victims of falcon insurance like me please lets join hand in hands requesting justice to all of us. A joint case file would work.This falcon insurance group is an anxiety supplier to all the drivers hit by falcon insured drivers. They send an estimate of one door when the damage was done to the other rear door and lower side panel too. Since they dont want to pay i am ready to get fixed whatever they want to fix due to this tiredness and stress. I want to get rid of this anxiety thats killing me. However, falcon insurance group doesnt want to resolve the issue but i believe is waiting me die to void the repair.They keep playing with my emotions and stress. Neither they repair my work van nor they let me live in peace playing with my emotions. WORST COMPANY operating within the great territory of **********. ****

      Falcon Insurance Group, LLC Response

      11/18/2024

      A supervisor will be reaching out soon.

       

      Thank you.

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