Business ProfileforPandora Jewelry, LLC

My daughter received earrings with gift receipt from Pandora. Because the earrings didn't fit, we went to exchange it to Oakbrook Pandora store. We explained to the salesperson multiple times, that we would like to exchange them into a different kind of earrings (NOT RETURN, AS IT IS A BIRTHDAY PRESENT FROM SOMEONE) and handed the earrings and gift receipt to salesperson. She took it and process refund back to original buyer, disregarding that I told her multiple times we need store credit to apply to another set of earrings. The salesperson was rude, unprofessional and didn't know how to proceed right. We called store manager ******, who was even more rude and unprofessional. Her explanation was that the gift receipt was only for tracking the purchase and offered to me to give ORIGINAL BUYERS NAME/ PHONE NUMBER, that I could contact directly buyer asking HER to refund me back money. PRIVACY OF THEIR CLIENTS DO NOT MATTER TO THEM! She walked away not even trying to resolve issue or apologize to my daughter, who was crying next to me. She came to the store with her birthday present and after unprofessional/ rude service she end up without gift nor store credit. THE **** FROM HER WAS STOLEN! I contacted Pandora Corporate, filled claim, was told by their representatives that return was handled unprofessional, unfair, we were supposed to get store credit and store manager, or regional manager will contact me to resolve this within next few days. It didn't happen. I did call Pandora multiple times within last month and all the time got nice promises that I will receive call shortly from regional manager. The last 4th call was made on 1/15/24 and same promise that I will receive call today or the latest tomorrow as the manager just came today from vocation. 1/19/24 No calls received and as the last times it were just another lie. Be aware of Pandora PRIVACY POLICY as they hand your info to anybody without even thinking twice. For such a famous brand very low service!!!!