ComplaintsforTiffany & Co.-Oak Brook
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Complaint Details
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Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Seven months ago, I purchased a diamond bracelet from Tiffanys in Oakbrook, ******** to be gifted for Christmas to my future wife When I received the bracelet, it was all tangled up, and Tiffanys had no explanation. Then I had a resized, and was provided no follow up correspondences.I finally tracked down my property at the store, and the bracelet was supposed to be actually shipped to my address at that time, but wasnt The store repeatedly provided me with an accurate and misleading information about my property On Friday, July 5, 2024, I visited Tiffanys in Oak Brook Illinois to drop off the bracelet for a repair, Tiffanys immediately tried to charge me to repair the bracelet without even evaluating the piece professionally to see if the bracelet is definitive The manager eventually joins the conversation, and agrees to have the bracelet evaluated for defects by sending it to New York Today, July 10, 2024 I called Tiffanys and they could not tell me where the bracelet even was. The store eventually found my bracelet, and because they had never actually even sent it out.I called corporate, and there were no help. Corporate found that the Tiffany store falsely reported my concern, and claim there was a second repair.I returned to the Oakbrook store on July 10 and finally obtained the bracelet still broken I want the Tiffanys store to exchange the bracelet for a new bracelet since I just bought it You made it a seven months ago
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.