ComplaintsforAAA Chicago

• Initial Complaint

  06/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  AAA does not allow you to opt out of their mail marketing. They share this link right here: ****************************************************** however the AAA marketing opt-out form forces you to enter your zip code. It then will always redirect you towards a local AAA subdomain, making it impossible to stay on the opt out page. If you enter your zip, it will redirect you to e.g. ************************************************ immediately, as well as every time you go back to the opt out form. And guess what? ************************************************optout doesn't exist, nor is that opt out form anywhere on the subdomain. So it's impossible to ever use the opt-out form.

  

  Business response

  06/26/2024

  Please forward this complaint to AAA Club Group Chicago for resolution . 

  

  Business response

  06/26/2024

  Hello,

  We apologized for the inconvenience, and we have opted you out of mailings. Please give 7-10 days to process. If you find you are still getting mailings, please call membership and someone will be able to assist you.

  AAA

• Initial Complaint

  06/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I got a card in the mail for AAA . It was a temporary card, good until 5/31/2024. I electronically paid them on 4/16/2024. I haven't received any cards , and I contacted them to tell them they were checking into it. But never replied back to me. I would like to have our cards.

  

  Business response

  07/09/2024

  ***************************
  ********************
  ******, IN 46953
  
  Membership Re: ****************
  
  Dear BBB,
  Thank you for contacting AAA. On July 9, 2024, we contacted *************************** to verify that she received her AAA membership cards. She was pleased to inform us that she had received her membership cards in the mail.
  At this time, we consider this matter resolved.
  Kind regards,
  Member Relations

• Initial Complaint

  06/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  April 24, 2024, my car had flat tire. I called AAA to change the flat tire. The next day I went to ****** to get a new tire and remove the spare tire. They found out that the spare tire was extremely over torqued and all the Nugs and Studs were cross-threaded. They wanted me to take the car first to a full-service shop to have all the 5 Lugnuts and studs replaced. Then I called AAA to let them know that the guy who changed my flat tire damaged my car and told them that ****** is not allowing me to drive the car before it is fixed because it was not only dangerous to me but also to other motorists. The AAA agent told me that they had no available technician to provide the service on the same day. She advised me to take the car to a mechanic to have it fix and then submit the invoice for reimbursement. I had the car taken to **** dealership where it was repaired. I filed the reimbursement form and submitted a copy of the invoice. As I didn't hear anything from them, I contacted AAA a month later AAA said that someone will contact me, and as I didn't hear from them for 2 weeks, I decided to contact them again and was told that AAA was not going to take any responsibility for the damage of my car. I reached out to AAA complaints department for a fair resolution, but they keep giving me some run around telling me that someone will call me back but the never do.

  

  Business response

  06/18/2024

  We spoke with Mrs.Chiulan **** on 06/18/2024 via telephone and the matter was resolved to her satisfaction. 
  
  

• Initial Complaint

  06/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 5/18/2024, I was having car starter issues that required me to call AAA roadside service whom I have a paid membership with. Upon the AAA employees arrival, both my battery and alternator were tested and the employee advised me that a jump start wouldnt fix my issue and I needed a new battery or I wouldnt be able to leave my parking lot. After paying $235 by the employees instructions, I was left with the same issue happening to me again with my vehicle on 5/23/2024. I called AAA again to send an employee out and this time the employee let me know my alternator was reading at 12.4 and that was the original issue. After arguing with his boss on speakerphone, they replaced my battery AGAIN at their own will. I only asked what the solutions were as I am not too knowledgeable about cars. I was taken advantage of by AAA employees and I was discriminated against as a woman who was convinced a new battery was needed there and then. I called the AAA complaints department in 5/25/2024 and did not receive a call back for a resolution until 6/5/2024. This was upsetting as the complaints employee advised me it wouldnt take longer than 3-5 days for a resolution. In the 6/5/2024 conversation, the complaints department employee told me that since I have a working battery in my car, theres no refund they can provide me and that I should call a company called Excel who is the contracted company that AAA pays to come and service vehicles. It is not my responsibility to be calling Excel as I have a membership with AAA and I was taken advantage of. I would like a full refund of $235 for the battery that I purchased that I did not need as I had to spend an additional $650 at an auto shop who told me it was my alternator to begin with. Please reach out with any additional questions or concerns.

  

  Business response

  06/21/2024

  We spoke with ******************** on 06/21/2024.  We explained our findings and consider the matter closed.

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 5/7/2024 I filed a claim with AAA for hail damage on my 2021 *** 750. I had a aaa adjuster come and look at it using a circular tool that is supposed to show all the dents. After that I was told by them that the damage is 1300 dollars. I took it to a shop that put a light to it and uncovered a lot more dents. I then sent the supplement claim to AAA with pictures for every dent. The AAA adjuster said he needed one to two days to get it approved. I call him a week later to find out he couldnt open the pictures. I then keep him on the phone as I am sending him the pictures. The adjuster name is ************************* and my claim number is *********. He stated he had all the pictures and everything he needs and would get back to me by the next day. I never heard from him. I fixed the car and sent him the receipt. I have yet to receive reimbursement and now its been a week and nobody is calling me back or honoring their policy to pay for repairs to make the car how it was at time of insurance policy.

  

  Business response

  06/20/2024

  Thank you for letting us know about your experience regarding the damage to your car and the time it took to process your claim. We are truly sorry to hear this as we strive to ensure member and customer satisfaction and unfortunately, we fell short in your case.  Due to the volume of claims stemming from the hailstorm the process took a bit longer than expected. We apologize for any inconvenience this caused you. While everything has been resolved, please do not hesitate to reach out with any other concerns.

  Customer response

  06/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  05/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This letter is a complaint regarding the lack or denial of service I should have received on May 23, 2024. I paid my premium in November 2023. As I do every year. I have not needed service in 10 yrs.,I need you today May 23, 2024 Facts: Called ************** at 11:31 AM Chicago time. Placed a service call to change a flat tire. Call was with your call center. Was told I would receive a call with ETA. Weather Sunny 82 degrees.Called back at ************** at 12:55 spoke with a different lady. She looked up my request. Went silent on the phone, when I asked when AAA would be here. Asked to speak to a supervisor, she went silent again. I canceled the request because I was at church and a person noticed I was in need.Church member stopped to help me. Christian ******* Changed it for me. He said cancel your AAA call at 12:55.I am 68 years of age with a heart condition. Thats why I pay for AAA service. I feel like a paid for the service, you took my money and failed.In my search for the truth I called again, at 3:10 and I talked to ***** who transferred me to **** his supervisor. He said he sees my calls on his screen. I said OK, what happened? Information inputted but the customer ********************** person did not hit the work order dispatch button.This is the lack of service AAA provided me.Customer for 32 years. This is how you treat a long term customer.Minimal ********************** request over 32 years.Take a customers money, dont perform the **********************************************

  

  Business response

  06/24/2024

  We spoke with ************** on 06/03/2024 via telephone and the matter was resolved to his satisfaction.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  there was a charge of ****** that was withdrawn from my account that I did not recognize.. so I contacted the fraud department at my bank.. they replaced the funds and canceled my debit card and reissued another card.. once I realized it was from AAA for my membership renewal I contacted the banks fraud department and let them know.. they had not gotten the money back from AAA.. therefore I just paid the bank back the ****** they originally returned to me.. i attached a copy of the bank transactions .. I also provided this information to the AAA representative ********************************* by email... AAA refuses to renew my membership.. despite having been paid.. they withdrew the money 2/1/2024 and my renewal wasn't due until 3/1/2024.. now I just want a refund.. they do not have my new card number so they couldn't have returned it to me.. and the original form of payment card was canceled 2/2/2024.. and the bank says if AAA would have tried to return it to that card it would have rejected because that card no longer exists.. so where is my money.. PLEASE help!

  

  Business response

  04/26/2024

  This needs to be sent to AAA Auto Club Group in **.

  Customer response

  04/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ***************************************
  

  

  Business response

  05/24/2024

  05/24/2024
  ***********************************************
  ******************************************************************************
  Re: AAA Membership No. ****************
  
  Dear BBB,
  
  Thank you for contacting AAA. After extensive research with our processing department, we are confirming that we accepted the chargeback, and the member received their money back on 3-1-24.  There has been no other charges, reversals, or credit adjustments. At this time, we consider this matter resolved.
  
  Sincerely,
  Member Relations

  Customer response

  05/24/2024

   
  Complaint: 21605631
  
  I am rejecting this response because: I have not received a refund from AAA.. they received the payment of ****** on 2/1/24 but did not renew my subscription..my. bank and I have handled our business.  AAA had no way of refunding me because the account used to make the payment was cloaed.closed.. therefore, where is the ******? I have still not received it.. and my bank confirmed that if they would have tried to send it to a closed account it would have been rejected 
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am a member of AAA (#*******************). I bought my ****** ******* 2021 brand new. For the first two years, I had free service at **************. After all the maintenance, no codes were showing on the dashboard when I turned on the key.Since I am an AAA member and have had my car serviced at the Wheaton, Il, AAA facility in the past, I brought it in for an oil change. The only message appearing is "Maintenance due soon." They did the oil change on May 4, 2024. When I paid the bill and turned on the key before leaving, the dashboard said: "Not ready to drive." Before leaving, I showed this to the manager, and he said it was normal. No, it isn't! If I were due for an emissions test, the facility in ******* would turn on the key to see the message and fail me immediately.AI engines like ********pilot AI, ****** Gemini AI, Meta AI, or *************** (either via the website or available IOS or Android apps), can give directions to reset this message.Since I am having an emissions test next year, I must return to Lombard ****** for an oil change. I will leave brakes, tires, and non-mechanical and electrical things to places like AAA repair and other nearby facilities (like ******* ***********, Discount Tires, Just Tires, etc.). Since AAA last serviced the vehicle, they should fix the issue or pay Lombard ****** to reset the code. There should be no charge for me to have this reset.

  

  Business response

  05/21/2024

  I contacted ************
  He had his 2021 Camry with ****** miles here Sat 05/04/2024.
  When he left, he came back in stating that a message displayed stating "Not ready to drive.".
  **** had **** look at it and **** said he had only hit the accessories on button and the vehicle was not started- hence the message, **** then showed him once he puts his foot on the brake and starts the vehicle the message goes away.
  I did offer him to bring it back in. He then said he is going to take it to the dealer since his vehicle is still under factory warranty .
  He understands that this has nothing to do with the oil change we performed after reading info on the internet .
  He thanked me for calling and I asked to inform me as to what the dealer finds out on Saturday.

  Customer response

  05/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. I gave them a five-star review on ****** and wrote this: I bought my ****** Corolla brand new three years ago. The first two years of maintenance were done at **************, which was excellent. AAA checked fluid levels at 2.5 years as part of ****** maintenance requirements. I check mileage every day by turning on the key. A month ago, I saw the message "Maintenance required soon." I scheduled AAA to do an oil change. After they finished, I turned on the key before leaving. I saw the message appear: "Not ready to drive." I informed the AAA manager, who consulted the tech. They said that is normal. I later consulted various ** engines and found that this message could be reset. Since the car is under warranty until May 15, 2024, I had an appointment at ******* ****** to reset the message on May 11, 2024. Since AAA is both a full-service vehicle repair and insurance facility, they should be able to reset the message correctly. However, the tech at ****** validated that the message was normal. The AAA tech was right, but I never saw that message before. I guess the ** engines are what we call "hallucinating."
  
  Sincerely,
  
  *******************

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am with AAA for over 20yrs and also have several insurance products. On 4/4, made a call for jump start. Driver started the vehicle and informed that battery was from 2022. I had to jump start 3 times on 4/4 (evening), 4/5 and 4/7. Called AAA on 4/8. Lost paperwork. Driver refused to replace the battery. Promised a manager call back within 24-48hrs. Spent over 40hrs since 4/4 and I am still waiting on manager call back. They are so disrespectful. I am very upset and disappointed.

  

  Business response

  04/23/2024

  Spoke to member and explained his AAA Battery Warranty. Member has accepted AAA Dollars for the inconvenience.

  Customer response

  04/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2021 ****** Sienna's engine can not start on 1/22/2024, so I called the ****** road service. They sent a technician to do the jump start(who came from AAA), but failed. The other day morning, I called road service again(Same people from AAA) to arrange a tow truck heading to Naperville ****** dealer with my Sienna on it.Then the dealer's repairing department told me because of the wrong jump start process, the battery ECM and hybrid AUX battery need to be replaced. The *** Code for tech check shows U010087, means the vehicle being jumped backwards, which caused by AAA technician. Total cost is $1772.63.After the repair at ****** dealer, I filed a reimbursement to AAA to ask them to pay the total cost back. But after 2 weeks investigation, they refuse to take responsibility about this case since they states the technician do nothing wrong. But this one is totally different with what the *** showed. My car vin number is ***************** Towed location *********************** *********************************** Destination location ****** of ********** ******************************************* Road Service Case # is ********

  

  Business response

  03/13/2024

  I write in reply to this concern: Individual would need to contact AAA Chicago: ************. I have forward this to them as well. 

  Customer response

  03/13/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I called the number ************ the business applied. But no one is taking care this case at all. They transferred me 5/6 times just like kicking the ball. I don't know who should I talk to, don't know which department is caring about my situation. My Reimbursement case number is 2024-3915. Please send some real person who really could take care of. Or at least give me an extension after the tel number that I could talk with someone who really knows this case.]

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Xiaotong

   

   

  

  Business response

  03/15/2024

  I write in reply to this rebuttal. The case has been sent to the *** Club for handling. 

  Customer response

  03/19/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [Please reply with the process from the handling department, looking to get this solved asap.]

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Xiaotong

   

   

  

  Business response

  05/08/2024

  We spoke with ************ on 5/8/24 via telephone and the matter was resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩