Business ProfileforMidas Auto Centers-Palatine

Dear BBB Team,I need your urgent help please as I am a cheated customer with a defective catalytic converter repair installed by Midas Palatine.On February 8, I contacted Midas with a request to assist with the repair of the catalytic converter. Since on February 2, the original converter and two sensors were stolen . I have ********** outlander sport 2020.A Midas employee named *********************** asked if I had insurance. I confirmed that . And then he willingly promised me that they would repair the car and we agreed that Midas would order spare parts from ********************** (official dealer). My insurance company and I paid Midas Palatine for the original catalytic converter and sensors for a total of $3800.After payment on March 18, I arrived to install the converter and two sensors. *********************** from Midas told me that they ordered all the parts from *********** and that they installed original parts for me.April 6th I went to *********** to install key fob programming. They offered a free car inspection. Thanks to this inspection, I found out that not the original converter was installed in my car, but only the aftermarket universal converter.Also, the ********** parts manager ******** advised that Midas called him on March 9 and ordered parts and then later called back and canceled the order.On the same day I went to Midas Palatine.*** allegedly said that they actually installed a converter assembly from an old ********** model. And they cut the converter to fit my car. He promised that he would take care with this situation.And just disappeared. And he doesn't answer calls or emails.I also contacted Midas client support. They considered this case, and at the end they simply said that they did not see any problems here.Please help to replace the defective converter with the original one. Midas installed a defective converter and never agreed this repair with me.Midas team ignore me. Thank you very much.