Business ProfileforWeber-Stephen Products LLC
Additional business information
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.
On July 7, 2022, the Federal Trade Commission has taken action against Weber-Stephen Products, LLC, for illegally restricting customers' right to repair their purchased products. The FTC's complaint charges that Weber's warranty included terms that conveyed that the warranty is void if customers use or install third-party parts on the their grills. The matter is pending. For more details, please visit this link.
As of November 1, 2022, the Federal Trade Commission, and Weber have reached an agreement regarding the warranty provisions. Weber has agreed to revise the provisions of their warranty in which a consumer does not need to use authorized Weber parts to maintain warranty on products unless Weber provides the parts for free under the warranty. Please visit this link for more information: Decision and Order (ftc.gov)
At-a-glance
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Business Details
- Location of This Business
- 1415 S. Roselle Rd., Palatine, IL 60067
- BBB File Opened:
- 5/7/1992
- Years in Business:
- 13
- Business Started:
- 12/17/2010
- Business Started Locally:
- 5/31/1893
- Business Incorporated:
- 12/17/2010
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Weber Grills
- Weber
- Business Management
- Ms. Pam Summers, Customer Service Manager
- Contact Information
Principal
- Ms. Pam Summers, Customer Service Manager
Customer Contact
- Ms. Pam Summers, Customer Service Manager
Customer Complaints
105 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
31 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Francisco D
1 star10/11/2024
Weber-Stephen Products LLC Response
10/14/2024
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