ComplaintsforChevrolet of Palatine

• Initial Complaint

  09/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date of transaction: July 27, 2024 I paid approximately $35,000 - $37,000 Let me start out by saying that I called the dealership two days prior to the 27th and spoke with ***** and made an appointment to come in the following Saturday (July 27th). After I spoke with ***** I went onto their website and found the car I was interested in buying so I called back and ended up talking to ***** because ***** wasn't available and told him which car I was interested in and he told me he'd tell *****. I traveled from ************ ******* to Palatine ******** that Saturday (three hours and 48 minutes) and after sitting for a lengthy time I sat down with ***** and after she did all the paperwork I was taken to and introduced to *****. After all the paperwork was signed ***** asked me to go out and take everything out of my car, which I did and about ***** minutes later ***** pulls up next to me and says that the car I just purchased wasn't on the lot but rather in ************ so I not only was able to check out the car I just purchased I had to take one off the lot to get back home. Before leaving the car lot ***** said my car would be available the following Monday and that I had to meet them half way to get my car, which is (I believe) is unethical. The following Monday I told ***** I'd be going straight after work (I leave work at 4:00 p.m.) so when I arrived to the meeting spot he made wait an additional two and a half hours (approx) and my gas was on empty.Driving home I learned there were a few problems, the car was shaking violently after getting around 65mph and I was notified by the system to service the *** System. After contacting ***** again he told me the car was under the manufactures warranty, but it wasn't it expired three months prior. I called back and told ***** and she said ***** would call me back but he didn't and still hasn't and that was about two weeks or so ago. He's totally avoiding me...     

  Business response

  09/26/2024

  The dealerships management team has contacted the consumer to resolve this matter.

• Initial Complaint

  08/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 3/29/2024, I purchased a vehicle from Chevrolet of Palatine.The total purchase with tax was $32,498.00.When purchasing the vehicle, I was presented with an itemized list of features and options with a grand total price listed of approximately $24,000. After I agreed with this price, I signed the paperwork for the purchase, which included a loan agreement. Once I received my loan account information I noticed that the loan amount was much higher than I had anticipated. After closely reviewing my paperwork and speaking with the dealership, I had discovered that the purchase included an additional warranty that I was not aware of. The warranty for for $5,125.00 which I do not want would like to have refunded. I have been trying to get this refund from the dealership for months now but I have not received my refund.

  Business response

  09/11/2024

  The General Manager of the dealership has been in contact with the consumer and this matter has been resolved.

   

• Initial Complaint

  06/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I recently purchased a vehicle from this dealership. At the time of the sale I had $2,000 dollars cash for my down payment. I was advised by my salesman that finance informed him that I needed to provide $1,850 in cash and $150.00 on my debit card. I found this to be a bit a bit confusing, so I requested to speak with the manager. While speaking with the manager he explained that this is something that the bank is requesting to have a card on file and it helps with this hardship loan program for customers with bad credit. It still didnt a make sense to me but I took his word for it. So I informed in that my bank account had some fraudulent activity and my bank canceled my debit card and all I had was $2,000 in cash. He asked if my son could put his card file and complete the transaction. My son agreed to help me out with this. So I paid $1850 in cash and charged $150 dollars on my sons debit card About a week later my son received a letter informing him that his reoccurring payments for extended auto warranty will be deducted from his bank account. The warranty amount is $3,450 dollars. I never agreed to any warranty nor asked for a warranty to be added to my account I reach out to my salesman and advised him about what had happened and he informed me that a manager will reach out to me. Im requesting that they pay this balance or I will be seeking small claims court.

  Business response

  06/11/2024

  The dealership's Finance Manager has been in contact with the consumer and has resolved the confusion surrounding this matter.

• Initial Complaint

  05/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I worked closely with ***********************. Well as close as I could. I visited the lot eight times and in those eight times ***** was in four.I signed the paperwork and was finally given the car a week later after inspection. On Tuesday the 21st he called and asked me if I could make my first payment early. (I know now to secure his commision on the sale). I told him I can pay early when I get paid on the following day (Wednesday) but he asked if I could do it saturday. He gave the phone to a young lady and she asked for my card number so he can run my debit card Saturday. I gave it to her and she told me they will call me Saturday to take my first payment. I thought that was odd but whatever. I'll just do it and get it out of the way. What I did not know would happen is ***** paid my first month himself that wednesday (to keep the deal in good faith) and he was actually taking my money to pay himself back.It was 9am in the morning on a saturday. I am comfortably asleep in my bed without any idea of what type of day ***** would make it. By 10:20 am I woke up from a loud bang at my door. My grandma had received a call from ***** and his crew yelling at her that I stole my car and drove it across state lines. Again my first note is due a week from now! ***** responded by telling me to call the police and fix it with them. I thought I was still dreaming. There was no way this man was this crazy and unethical. But he was. I had the vehicle for three weeks before ***** decided to repo the car from my home with no warning. His exact words when that gentleman called him on his phone with my distressed child in the background was "I was months behind on my payment." Another lie. He paid my first month car note and was runnnig my card to pay himself back. Instead of being honest he illegaly had my car repo'd in fornt of my neighboords and children.

  Business response

  06/21/2024

  The dealership has communicated the stipulations outlined by the lender, ******************* the consumers open Bankruptcy be Discharged.  However, the consumer did not follow the court order and a Dismissal Order was entered by the court (attached).  Any monies paid by the consumer would be refunded by the financial institution.  The consumer voluntarily surrendered the vehicle according to the terms and condition set forth in her contract.  This matter has been resolved.

• Initial Complaint

  03/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brought my car for a screen replacement. It's taken over 3 weeks! And they keep prolonging the time. I need my car fixed!

  Business response

  03/06/2024

  The service department has provided another update on the part to the consumer. Due to part constraints, the dealership relied on ****** to provide a solution to the infotainment system on the vehicle. It will be completed and delivered to the consumer by Thursday, March 7th. This matter has been resolved.

• Initial Complaint

  09/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  September 15, 2023 I paid 500 on a ***** for a down payment. Before driving down to ******** from ********* I was told I had an approval. Went to the dealership and he states he has no approval and I will need a co-signer. I got a cosigner and put ****** down. He (****) also tells me to falsify my address for the insurance and say that I live in ******** so I can leave with the car as well. I added my friends address who lives in ******* and the finance manager assured me I can change the address. Almost two weeks later they tell me I have to drive back down because they must install new equipment because I am going with a new bank with a better rate. I get there and they took my keys saying they will install equipment and 4 hours later they tell me I shouldnt have provided the bank that was going to finance the car any information. The manager said the deal was closed but they told the bank I was making more than I was and because I told them the truth the bank will not finance the car anymore. I explained that they made me drive all the way from ********* to ******** and leave me stranded with a car because they falsified my income to get me approved. They left me and my 8 year old stranded almost four hours away from home. ****, *****, *******, and so many others had no regard or empathy. Instead of being honest and putting my normal income in to see approval odds they lied and because I have integrity and did not lie they took my car away and wasted my time and money.

  Business response

  10/19/2023

  Corporate office has been in contact with the consumer and has resolved this matter. 

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2018 Chevrolet Traverse from Chevrolet of Palatine on 10/27/22. At the time of purchase, I also purchased the warranty since my residence is in central ********* and did not want to have to drive back to Palatine for repairs. On 12/2/22 we took in the Traverse to a certified Chevrolet dealer, ******** Chevrolet in ******, ** to diagnose a slow acceleration issue. The diagnosis showed a purge valve issue that was not covered under warranty. This cost us $107 out of pocket. We decided to discontinue our warranty. On 4/14 we turned on our air conditioning for the first time and found it was blowing warm air. After contacting Chevrolet of Palatine, I was told to take it to a certified Chevrolet dealer to get it diagnosed. I took it to ******** Chevrolet in ******, ** to diagnose the issue. This cost me $235. They found a leak in the rear evaporator. I immediately contacted Chevrolet of Palatine to inform them of the diagnosis. After a week of playing phone tag with service and sales representatives on what amount Chevrolet of Palatine would help me with to fix the leak, I was directed to speak to the finance manager, ******. He informed me that they could not help me with the payment for fixing this leak since I discontinued my warranty. I reminded ****** that I had not even owned the vehicle for 6 months and I had never used the air conditioning which meant that this leak was already present before the vehicle left their lot. I was told to bring the vehicle to their dealership so they could diagnose the issue themselves and that he would then work with me on the payment. I scheduled the repair for 7/19 at 7 am. At 3 pm I was told the vehicle was torn apart and would not be done by the end of the day. When I came to get my family's things from the car, it had never moved and was never touched. 1 days later ****** in finance authorized the repairs without my consent. On 7/21/23, the car was repaired and I was forced to pay $800 in order to take it home.

  Business response

  08/09/2023

  The dealership and corporate office has been in contact with the consumer to resolve this matter. 

  Customer response

  08/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Lied to stolen check & ********************

  Business response

  08/02/2023

  The dealership and corporate office has been in contact with the consumer to resolve this matter. 

• Initial Complaint

  07/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started the process of purchasing a vehicle at the beginning of June with Chevrolet of Palatine. I was directed to *********************** the Finance Manager. I was shown several cars that I had agreed upon and had started signing the agreements, to be told that the car was no longer available, hadn't been serviced, or it's now out of my budget. I finally was able to obtain a vehicle, signed the agreement, and drove the car for about a week or so. I was contacted by the finance Manager, *********************** to bring the car in to have a tracking device installed because my income temporally changed now the bank wanted to make sure I was able to make payments, and if not the car would not start. I brought the car in for the installation and was then told that the bank would no longer finance me and that I had to now give the car back if I could not produce another co-signer (I already provided a co-signer) who made more money than the current co-signer, which I. If the dealership had qualms about financing me they should not have sold me the car and allow me to drive it for a couple of weeks, only to bring me in under pretenses to take the vehicle back because they are now trying to backpedal with the paperwork with the bank.I now have a hard pull on my credit report and and may not be able to start this process over again and have car insurance I cannot obtain a refund on and

  Business response

  07/14/2023

  *** dealership has been in contact with the consumer on this matter.  *** loan was approved based on the representations made by the consumer.  Later to be discovered, multiple misrepresentation were made on the consumers credit application.  *** financial institution was not able to verify employment and/or income which the consumer signed was true and accurate.

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased my Traverse almost two years ago and have had 3 exhaust issues resulting in over $5000 plus. Now I have another exhaust issue with the catalylic converter. I have contacted this dealership within a year of purchasing the vehicle to inform the of he issue and they only offered me to trade in the truck so they could get another sale. This is the worst dealership I have every dealt with and I will be complaining on all platforms. I would not recommend them to anyone I know.

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