Business Profilefor1st Home Improvement
At-a-glance
Customer Complaints
2 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 357 W Northwest Hwy, Palatine, IL 60067-2414
- BBB File Opened:
- 11/28/2017
- Years in Business:
- 7
- Business Started:
- 8/25/2017
- Business Incorporated:
- 8/25/2017
- Accredited Since:
- 12/5/2017
- Type of Entity:
- Corporation
- Alternate Business Name
- First Home Improvement, Inc.
- Related Businesses
- Hours of Operation
Primary
- M:
- 8:30 AM - 4:30 PM
- T:
- 8:30 AM - 4:30 PM
- W:
- 8:30 AM - 4:30 PM
- Th:
- 8:30 AM - 4:30 PM
- F:
- 8:30 AM - 4:30 PM
- Sa:
- By Appt. Only
- Su:
- Closed
- Business Management
- Mr. Remon "Raymond" Souri, Owner
- Ms. Brenda Souri, Administrator
- Contact Information
Principal
- Mr. Remon "Raymond" Souri, Owner
Customer Contact
- Ms. Brenda Souri, Administrator
- Additional Contact Information
Fax Numbers
- (847) 221-8551Primary Fax
- (847) 221-8551
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
13 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ryan L
1 star10/29/2024
1st Home Improvement Response
10/30/2024
We strive to provide the highest level of service and maintain a respectful approach to all potential clients. We have never had a complaint about this before with the BBB and ****** reviews.
If our outreach came across as intrusive or unwelcome, our goal is to inform our homeowners about services and assist those who may benefit from roof repairs or replacements especially after significant weather events. However, we understand the importance of respecting your preferences.
If there is anything specific you would like us to address or improve, please let us know. We value your feedback as it helps us refine our approach and enhance the experience for our community.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.