Business ProfileforUftring Chrysler Dodge Jeep Ram

I brought my 2017 Dodge Durango to Uftring Chrysler Dodge Jeep Dealership for routine maintenance, during which I was informed that the head gasket seal might be leaking. The dealership recommended I replace the water pump first, which I agreed to. After replacing the water pump, they informed me that I did need to replace the head gasket seal as initially suspected. After the head gasket seal was replaced, they told me that I also needed a new radiator, adding more unexpected costs. On October 20, 2023, I paid $4,565.20 for the repairs. However, just five days later, on October 25, 2023, my engine light began flashing, and my vehicle suddenly shut down on the highway, placing me in a dangerous situation in front of a semi-truck. I returned the vehicle to the dealership on October 25, 2023, and they had it off and on through November 2023 for various issues, none of which were fully explained to me. I did not receive paperwork or adequate communication regarding the repairs or status of my vehicle during this time. On November 27, 2023, I returned the vehicle again, and the dealership kept it until July 3, 2024. Throughout this extended period, I was patient and continually initiated contact to get updates. The dealership never reached out proactively to provide updates. Finally, on July 2, 2024, I was contacted and told I had two options: pay over $4,000 for additional repairs or come pick up my vehicle and return the loaner car. When I went to pick up my vehicle, I discovered a large crack in the front windshield. The staff at Uftring dismissed it, saying it wasn’t their fault. I request compensation for the negligent service provided, including the $4,565.20 I initially paid for repairs that failed to resolve the issues and for the lack of communication and care over an 8-month period. Additionally, I seek coverage for the windshield damage caused while my vehicle was in their possession.