18 Customer Reviews
Review from Hogan T
1 star10/03/2024
Cefcu screwed me and cashed a fraudulent checks after I informed them I had checks stolen in writing Jan 2020. I had asked that if anyone tried to cash my checks to call the cops..again..in writing. Cefcu not only cashed the checks for the thief. They also charged me overdraft fees on top of taking assets from other accounts to pay for the stolen checks. Cefcu cashed 5 checks before I could shut down all accounts. Cefcu wouldn't prosecute the thief either because her and her dad were cefcu account holders. Her dad being wealthy. When I tried to get help from cefcu they gave me the runaround making excuses and transferring me to different departments. I lost thousands of dollars and cefcu offered no help in fixing what they did.
CEFCU Response
10/04/2024
Thank you for taking the time submit a review. Please consider sending us an email at facebook@cefcu.com so that we can inform the correct department of this situation.Review from Dawn G
1 star09/27/2024
I had fard on my account and the lady I talk to was really rude to me she didn't want to listen to me she was too busy trying to get me to confess that I did it and I didn't so now I don't have my online banking anymore I will never recommend anyone to go there and I m going to close my account with themCEFCU Response
10/02/2024
Thank you for sharing this review. We would like to learn more about this situation. Please consider emailing us at facebook@cefcu.com.Review from David B
1 star07/28/2024
Won’t release my title after 60 days after I transfer funds from an internal account. No other bank I have worked with has a policy like this. I have paid off large amounts real estate etc. from ACH to wire and no “bank” cares except this one. I am trying to run away as fast as I can. In my opinion this is experience is worse than a bank.CEFCU Response
07/30/2024
Thank you for taking the time to submit a review. If you would like to provide more information on the situation you described, please reach out to us at facebook@cefcu.comReview from Amy B
5 stars07/15/2024
Steve in the auto loan department is such a blessing to CEFCU. He has a kind voice in stressful situations and gives the best customer service they have had in a long time. He is terrific at his job and deserves recognition from CEFCU for his diligence.CEFCU Response
07/30/2024
Thank you for taking the time to submit a review of CEFCU. We are happy to hear you received excellent member service, and we will share your review with the appropriate department.Review from david m
2 stars07/01/2024
The worst problem with CEFCU is continued incompetence. One recent example is the on line bank requires a secondary code and you can get it from text, email or call. The problem with that is their f* computers go down and don't work. Just one example. It mostly works but with times of unacceptable disfunctionality. Another issue is for a credit union they act as if they operate for profit (of their officers) rather than as a not for profit. Don't get me wrong; I appreciate the conservatives financial part of the bank.Review from Evelyn H
1 star04/29/2024
Went to the Ofallon, Illinois location. The manager needs to take a class in customers service. A dog was treated better than me. I made arrangements to pay a payment and was 2 dollars and eighty cents short. This lady treated me like trash Omg. I pray to my God in Heaven she never encounters a person like herself.Review from Jessica C
1 star02/12/2024
Horrible mortgage lender! Will not recommend! We built our brand new home two years ago and used CEFCU as our mortgage lender. Fast forward to the last two years in our home. Our first monthly payment (we later learned) was based on a tax estimate of land only. We were not aware of this estimate and this is not how things are done in our state. This caused our payment to increase by over $200 a month more than our original monthly mortgage payment. Second year in our home, we received another letter from CEFCU stating that our mortgage payment will be increasing another $400 per month due to CEFCU figuring our monthly payment on a partial year's taxes. When we entrusted CEFCU to budget with our family, we expected they would not place our family in a harmful financial situation. As our financial institution and the individuals we entrusted in our finances, we are deeply disappointed in the ethical and moral beliefs of this company.Review from Diamone F
1 star12/17/2023
Fell on hard times,missed 3 months of payments. Once I got back on my feet was able to make payments. Went into branch in Springfield IL because there are no branches in Cook County,IL to collect my dividends. Was surprised to receive my dividends due to missed payments and delinquency. Bank teller had to confirm with the collection department. Woman spoke to me as if I did something to her. Tried to explain to her that I make payments via CEFCU app because there are no branches in the Chicago area, she yelled at me and stated she did not care. Threatened to repossess my car. WELL I remained calm was able to collect my dividends and was assured by one of the on site CSR to continue what I've been doing and I was fine. Communication is a part listening as well. CEFCU call center members DO NOT LISTEN. CEFCU needs to revisit their insure quality and doing a massive sweeping. HIRE PEOPLE WITH ACTUAL CUSTOMER SERVICE SKILLSReview from Isabella C
1 star09/18/2023
App *****, has taken money from me and when I tried to call about it the collections worker was extremely rude and made no effort in trying to figure out the problem. If I could give it one star I would.Review from VICTORIA S
5 stars07/14/2023
I love this bank, I have a truck loan with them and I wouldn’t change a thing ! Great credit Union!!
Customer Review Rating
Average of 18 Customer Reviews
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