ComplaintsforFeldco Windows, Siding & Doors

• Initial Complaint

  10/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have requested a refund and to cancel for the following reason: Due to breach I am asking to cancel this contract and they are refusing to return my money.1.Incorrect Window Sizes: Despite two separate measurements, the windows provided during the first installation attempt were not the correct size, preventing the completion of the project.2.Incorrect ************** During the second installation attempt, the window grates provided were white instead of the agreed-upon wood tone that was meant to match the panels of the windows, deviating from the contracted design specifications. What is noted within the contract related to the grids was an error and lack of communication from your sales representative. As he was in my home and I showed him new windows installed by another company and asked for the exact look and feel. (See picture of my current windows and what was installed below)image0.jpeg image1.jpeg 3.Project Timeline Delays: The original project completion date was scheduled for September 23rd, yet the windows were not installed due to sizing issues. A second attempt on October 4th was also unsuccessful due to design discrepancies.4.Consistent Miscommunication: There has been ongoing miscommunication regarding key project elements, resulting in delays and an overall lack of clarity regarding the completion of the work.5.Poor Customer Experience: The repeated errors and lack of communication have led to a substandard customer experience, which I find unacceptable.These issues represent a clear breach of the contract terms and have caused significant inconvenience and frustration on my part. I am requesting that all further actions related to this contract be immediately ceased and that any fees or charges be waived

  Business response

  10/21/2024

  The customer and sales manager agreed to a resolution.

  Customer response

  10/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  08/08/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  In March 2024 we completed a quote appointment with a very nice sales representative. We decided to move forward with installation, paid the down payment and had our windows measured and the install was scheduled for July 2024. Everything was smooth until Feldco called us 4 days before the installation to cancel our appointment due to an issue with the finance company. They refused to give us anymore info claiming they knew nothing at the time. They assured us they will callback same day or next day. We received no call for over a week. We even contacted the nice salesman that took our deposit. He claimed he knew nothing and promised to call us back and Here We Are in August with no answer. Feldco then submits our info to a different finance company without our permission and adamantly tries to force us to sign. We refuse to since the contract we had was cancelled with no explanation and we no longer trust Feldco. We thought we made a great choice for Feldco to install our windows and we were also looking forward to letting them take care of our roof and siding in the near future but after this fiasco I am sure we will find a better company that is more respectful of peoples time and money. Feldco stole from us claiming we cancelled our contract when in fact they cancelled on us and stated the contract was void. At this point the only resolution we want is our money back. We are hard working and have 4 children we are trying to care for. The fact that a Company who boasts about great service to show no respect for their customers is sad. But through it all we are greatful we found out the truth about how Feldco does business before giving them anymore of our time and money. It has cost us ****** and we learned a valuable *******

  Business response

  08/20/2024

  I have attempted to reach the customer by email and phone, multiple times over the past 2 weeks since the complaint was made. None of my messages were answered or returned. I would love the opportunity to work through the situation with them, as what they are reporting is not an accurate understanding of their situation. I am confident we could find a resolution if they would reach back out to me.

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We had siding put on our house. They covered the vents from my over the stove exhaust vent and my downstairs bathroom vent. I told the installers as they were applying the siding. I advised the company *** as they were siding. He obtained attic vents which they applied to three sides of the house. These are not the vents I need. I sent the salesman pictures of what they installed, what was there before and how the insulation was cut by the installers. Apparently the company informed the installers those vents were no longer in use. The company a man I thought identified himself as ****, today I was told his name is *****, told me he wanted to bring the house up to code. The house is over ****************************************** 2018. The code was in effect as of 2024. I am sure it does not meet code to have exhaust vents simply come in contact with siding.

  Business response

  08/14/2024

  This issues were corrected on 8/13.

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have purchased windows from feldco, years ago, and has life time warranty, I was told by feldco, I have to pay a trip and installation fee, and only covers window , which has a film in between window. And I don't believe I have to pay this , this happened before , with this company, to. Have customer cover these fees, of 280 dollars. Thk you,

  Business response

  08/07/2024

  Operations Manager spoke with customer on 8/1 and resolved the issue.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Tuesday July 16 a rep from FELDCO spent over two hours giving a demo and presentation but left without giving me a quote. He walked me through his FELDCO is a great company binder, showed and demonstrated his window display and red sample door. Ive called the company multiple times only to be told ***** manager will call me back. To date this has not happened. **** is reporting he was not finish with his presentation. He measured two doors and a large kitchen window. I told him I wanted the replacements to be same color and same style.FELDCO and/or is representatives are practicing discriminatory consumer practices. I believe FELDCO or *******/**** are treating me differently based on a protected characteristic. Protected characteristics include race, color, religion, ***, national origin, disability, or age. FELDCO is refusing to offer a service by not reply to my inquiries and by not completing the quote **** spent 2.5 hours in my house planning for. Denying service for unknown or pretextual reasons. FELDCO gave a false reason for not providing the finished quote. **** claims he didnt know what the final product was to be although I explained to him I wanted same color and style of whats already in place. I want ***** to finish the job. ******** unprofessional behavior and work ethic is unacceptable. ***** manager should return my call (I called three times on three separate days). His manager should be able to take his notes and my measurements to finish my quote/project. There was a sale going on that I would have taken advantage of but ***** behavior has wasted time and the sale is ending. FELDCO refused to provide me with goods or services and have not responded to my calls for assistance. This is poor service on worse terms. **** AND FELDCO have allowed time to expire on a sale I would have taken advantage of thereby charging me more and making you wait longer. This is discriminatory and unfair to me as a consumer.

  Business response

  08/07/2024

  Sales Manager connected with customer on 8/5 to resolve the issue. A new sales rep met with customer on 8/6 and delivered her the estimate.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Was charged $10,000 for special construction by the Feldco sales man that says was required.In watched them install the windows and took pictures, all they did was cut the windows out with a sawz all and put new ones in. The special was buy one get one free and free installation. When asked about the special construction the salesman said it wasn't part of installation. This is not right Feldco should credit the account as nothing was done. It was planned for two days, they did 17 Windows and a patio door in 7 hours. There was no special construction. I have tried getting g.someone on the Feldco team to respond and they wont after 3 attempts. Very disappointed.

  Business response

  08/01/2024

  Operations Manager spoke to customer and properly broke down how the labor is priced and what was included.

  Customer response

  08/01/2024

   
  Complaint: 22024201
  
  I am rejecting this response because: after speaking with the Operations Manager and the Sales Manager and supplying them with pictures they admitted that not all steps were completed for the installation and offered $817, plus $183 for customer satisfaction. I had asked to see the original written up contract but it has not been provided up to this point. Feldco is saying if they come out to show the special construction and they have to uncap a windows and it's there I have to pay to have it recapped. I am fairly certain the special construction quoted was almost $10,000 I don't feel $1000 is anywhere bear fair. They did offer to come.out pull the windows out and do the work that wasn't done at no charge but that puts strain on us ensuring everything is off the walls and moved.awayfrom the walls. Mycurrent situation with family health issues doesn't plot me the time to do all this. I asked them to meet me half way, $5,000 but they just keep saying $1,000. I explained that the salesman had told me the day I signed it was the last.day for the deal. Buy one get one half price no installation charges. The sales manager said that wasn't correct that was never a offer. I was referred to Feldco from somewhere had no issues. All I am looking for.is a reasonable accommodation from Feldco. If the labor is that intensive to charge $10,000 and they have said not all steps were.followed it should be refunded in its entirety. 
  
  Sincerely,
  
  *************************

  Business response

  08/07/2024

  Operations Manager and Customer discussed the situation further and agreed to a resolution.

  Customer response

  08/08/2024

   
  Complaint: 22024201
  
  I am rejecting this response because: no agreement was reached. The original order order write up was requested was not provided. Feldco has stated the $10,000 is the charge for extra construction and since seeing the pictures I have sent have admitted stages of the install were not done because the installer didn't deem them necessary. If that's the case these tasks were not labor intensive and a refund should provided. An offer of $1000 as a refund was offered but I do t feel that's fair. I believe it should be much more. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  07/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased windows and they do not work properly and I get the run around trying to get them fixed by warranty

  Business response

  07/29/2024

  Operations Manager spoke with ************ on 7/22/2024 and agreed to a solution. Remaining replacement hardware has been ordered and is scheduled to be installed on 8/9/2024.

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I called Feldco to have windows and doors installed because a friend referred me. When I called I asked there would be a referral for my friend and they told me yes.I called Feldco and ordered my goods and had the service done. When I asked the salesman about the referral he told me I had to call the office after the service was done. I waited and when I called I got a run around from the person on the phone about my friend had to call and ask.My friend called and they told her I didn't qualify because I was a past customer. I had called ******************** before to have siding done, I got an estimate and shopped around and found another place to have the work done. I had Feldco do some other work and now Feldco refuses to give my friend the referral fee. They claim it's because I was a past customer but that is just one of many stories they've told me including my friend had her service done too long ago to make a referral. All of these lies just to avoid paying the referral fee. I think Feldco is giving us the run around, they did not say anything about past customers before I had the work done.That is false advertising.

  Business response

  07/17/2024

  A resolution was reached with this customer and her referral.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  04/17/2024 I signed a contract with Feldco for ******* With sales rep *************************** for ******* with half down he stated it was free installation right now that's why it's so cheap ! 2 Days later i received a call asking for the persons number that was paying for Door for me and I said why is there a problem ? He said no he made a mistake the Door is ******* and if I didn't sign the Addendum he was keeping my money I paid down ! I signed it and tried to cancel cause it says I have 3 Days to cancel! And ************************* Quad Cities General Manager called me yelling at me from his cell he was keeping the money that was paid down if I went thru with this . I'm on Iowa State waiver and this money came out of my spending account and I didn't get what I wanted ************************* said he can replace the door with handicap threshold. Or reduce it to ***** But this door has been replaced twice in 60 days and plaster is falling off and the hole remains. I told him but he reduced the Bill to *****. I'm 65 and this was a total scam and they seek out on elderly and I hope it doesn't happen to anyone else ! I would like to see a reimbursement of a check so I can add a ramp by another company in the amount of ******* since it was ******* to begin with and it was free installation and fix the hole in the wall !

  Business response

  06/27/2024

  When the pricing mistake was found shortly after the contract after the contract was signed, the customer was given the option to cancel the contract and receive a full refund, or agree to the actual price, which was still heavily discounted for the mistake. The customer chose to agree to the new price and signed off on an addendum to the contract adjusting the price. After the door had been measured and sent into production, she then changed her mind and wanted to cancel. At this point, since product had been made, the deposit would not be refundable per the terms and conditions of the contract. This was discussed and cleared up at the time. This complaint is the first we are hearing of any damage during installation. We have made multiple calls and left messages to the customer to try to rectify the situation that have not been returned. If she will return our calls we are happy to help resolve any outstanding complaints.

  Customer response

  06/27/2024

   
  Complaint: 21852067
  
  I am rejecting this response because: The facts are plain and clear you had free  installation on all windows and Doors and would be  ( see sales agreement) ******** and after your sales person *************************** returned he told you the state was paying for the door out of my waiver money you decided to raise the price up to 4500  two days later and *************************** wouldn't return any of my calls because he didn't want to be involved ! And i called and spoke to many people in your company and I was told I can't have a new sales person after signing and Doors are not ordered that fast! You called me from your personal cell phone number I have saved and made a demand that if I go thru with this your keeping 50% of my money and stated why should I care the State is paying for it ! And today I received a phone message that you were calling that I left review that he messed up something on my home !( I have this saved also) Your company takes full advantage of people and I'm disabled and a senior citizen As he admitted I didn't get my handicap threshold and deducted 500 from 4500 I just want a refund so I can get these repairs done the way they were suppose to be ! ******** was the price on interior door and storm door with free installation. As confirmed with your company and Now this is a demand for ******* refund  so I can make repairs  and get this done the right way!
  
  Sincerely,
  
  ***************************

  Business response

  07/02/2024

  We have continued to leave voicemails and send emails to get in contact with the customer to work on a solution to the situation, but none of the calls or emails have been returned. We have been unable to get in touch with the customer despite our best efforts.

  Customer response

  07/02/2024

   
  Complaint: 21852067
  
  I am rejecting this response because: ************************* calls and alls he wants to do is repair the door not do my refund!  ( ************************* email from him  enclosed 6-27 2024)As you can see I paid ***** for door which ( you conned me into this price)which was suppose to be $1,768.00 and the only reason I went with your company because as you see enclosed  :Suburban construction  wanted ******* and *************************** stated it was only ******* Free  installation so I put half down and you made a demand if I cancel you were keeping my  money ! All I want is a refund!
  
  Sincerely,
  
  ***************************

  Business response

  07/08/2024

  Customer and ******************** have agreed to and signed off on a resolution.

  Customer response

  07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** can do my repairs now !
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I contacted Feldco almost two months ago to purchase a box of siding. I am having my home remodeled and rewired, so due to having to relocate some exterior items to bring everything up to code, I'll need to replace some of the siding.After several phone calls to Feldco I was told they would need to take measurements and provide a quote to replace the siding. I was told I was not able to have my contractor do the siding work as it would void the warranty for the sections in question. The last three phone calls to ***** (5/22/24 -5/30/24) I was told I'd receive a quote by the end of week. At this point I have not received any return phone calls or quotes.My remodeling has been delayed due this. Therefore I am asking that Feldco just provide a box of replacement siding and honor the warranty and allow my contractor to complete the work.In addition, I filed a warranty claim for the four spots on the back of the garage that have damage, and have not received a call regarding when that will be completed.

  Customer response

  06/10/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩