Customer ReviewsforCar-X, LLC

In a nutshell, because the experience in it self would take forever to type. After paying $1481 for repairs, going back and forth (11 times in total) physically, COUNTLESS calls to the CAR-X, 1 ENTIRE shift being replaced (NO original people who was there when I originally got my car fixed), and NO ANSWERED calls or emails from corporate, MY CAR CHECK ENGINE LIGHT IS STILL ON WITH THE SAME PROBLEM! I remember Car-X locations being around when I was a little kid that was well over three decades ago maybe it's time for this company to go out of business. Because their customer relation service is extremely horrible just like their car repairing.  

Tried to charge me $119 for an oil change, and another near $400 to replace my battery. I went elsewhere and got both things done for under $120.Will not be going there for anything. I'm giving them 2 stars instead of 1 because the dude working was really helpful and nice. But this company is tryna scam people. Over a $100 for an oil change??   

Car X of **************** are a bunch of real mechanics ..I went in for an alignment and to get elongated struts holes...I ended up with two punctured boot on the driver's side ..a new CV axel...my transmission is leaking ..they've replaced my cv axel seal twice ...oh and bent my tierod inner and outer like a banana..and let me drive it around with my kids ..yes they fixed everything they destroyed...which was all new to begin with...that's why I needed the allignment...now I'm 4 days outta the shop and my abs lights are on...service stabilitrak and service traction control lights are on ..I'm a single father with two boys and these so called mechanics ruined my car...it's only got ****** miles on it and it's always drove and handled just fine till car x got to it...bad mistake...I'm filing claims i got pictures...video ..and time spent with these clowns, just to be scared to drive what would be an almost new car again..I did all hubs and bearing all the suspension work and new tires...and they ruined it all...and nothing is the same at all...oh and they won't answer the phone when I call...so **** maybe you'll get this message...and definitely wanna make this right ..I need more then an I'm Sorry...I need you to make this right...I need my vehicle.. and here I am a few days later after more then two weeks dealing with your shop with a car that's cv axel is already popping and clicking...and the cars vibrating...I'm thinking that you ruined my transmission...or really bent something good and didn't wanna own up to it...sad ..So CAR X.....YOU ARE REALLY BAD AT WHAT YOU DO...MAYBE YOU SHOULD JUST GO FEED THE DUCKS...cause your not mechanics ..or stand up people ..thanks for everything.....******** *******    

Took sub to Car-X because was hearing noises coming from truck took it to Car-X and they said it was my brakes and rotors says needs to be fixed so had them fix brakes and rotors had them financed thru there company a day or 2 after getting brakes and rotors fixed heard noises had my dad get in the truck with me to hear the noise I was hearing said its the brakes didn't they go. It they were supposed to have fixed them says to take it back to them and have them fix it right took back had the gentleman get in the car and listen to the noise I was hearing I guess he put the truck on the rack did what he did didn't hear the nose for a couple more days then the noise started right back just recently took care back for the same noise had another person look at it said he push something back and that I may need a tire rod or struts just took my car to Acura Saturday 8-24-24 says to me whoever but your brakes on they didn't put them on correctly went back to Car-X and told them what they said wanted me to get brakes because I want them to drop the finance that I paid cause I had to pay Acura extra money to put the brakes on correctly. 

I scheduled an appointment with the service manager to have 2 basic jobs done. Agreed on a price and set the time. When I got there, the desk guy, ***, was rude from the start. He waited until they put my car up and then told me it would be a totally different price for the work. When I refused, he told the mechanics not to lower my car or give it back to me. Words were exchanged and the police had to be called so I could get my property back. This was before any actual work was done by the way, so not a mechanics lien situation. Just a guy being ***** and rude to customers. Unless you like your car getting stolen, don't go here.

While having my tires replaced, the technician damaged the door lock. After speaking to the manager, he set up an appointment to have a certified tech fix it. The tech failed to fix the door lock, and I had to seek a separate technician elsewhere that said that the pin was knocked out from pushing the key to hard into the lock, and the other tech failed to put a pin in to fix the lock. The shop also stated I declined an alignment on my paperwork, when I specifically requested one to be done. I'm pretty sure that is considered false documentation.

CarX in ******** is our One Stop Shop I call it the One-Stop shop you won't have to go any further getting the job done right the first time excellent technicians excellent management I I recommend all my family and my friends the car accident ******** great place to bring your car