Business ProfileforCar-X, LLC

I am writing to formally express my concerns regarding a serious safety issue that occurred following brake repairs performed on my vehicle at your location on October 17th. The brakes and pads were replaced, and I trusted that the repair was completed with the highest safety and quality standards in mind. However, on October 18th, while driving on the interstate and exiting, my brakes failed completely as I approached a busy intersection. The experience was not only frightening but also put my safetyand the safety of others on the roadat extreme risk.I appreciate that Car-X covered the cost of towing and corrected the repairs. However, I feel compelled to highlight that an apology alone is not sufficient to address the impact of such a critical oversight. Brake failure is an incredibly dangerous issue, and the implications of what could have happened are profoundly unsettling. I believe its important to ensure that other customers dont experience the same issue, and I strongly urge Car-X to review its quality assurance and safety checks thoroughly.I trust that Car-X values customer safety and will take the necessary steps to prevent similar issues from occurring in the future. I look forward to a response that demonstrates Car-X's commitment to safety and reliability.Thank you for your attention to this urgent matter.Sincerely,******* **************** *******