Business ProfileforZurich North America

I own a 2018 ***** Accord that I purchased from ************************* in ***********, **. I recently received a letter from Zurich that my "vehicle protection plan" was about to expire and I could purchase another one to extend my warranty. To continue the service plan, I reached out to the company for package options. I have spoken to numerous individuals since September 13, 2024 only to be lied to and mistreated. This is very disrespectful and unprofessional. I have been a customer of ********************** for many years, and to be treated in this manner is just appalling. After getting no where with their employees in ***************** I reached out to someone more direct, "***** ******." I was told she could help me! When I reached out to her, she stated that she would provide me some plan options (in writing as I am a visual person) once she returned from vacation. First - I have yet to receive said materials. Second - she tried to **** me off on a dealership back on October 11, ***************************************************** Third - I have asked for her supervisor and their contact information THREE times and she has refused. Four - the letter did not say to contact a dealership, but rather to reach out to THEM. Fifth - my dealership no longer provides Zurich packages, and I am not taking my vehicle to another dealership that is inconvenient. In fact, from what I understand, the nearest dealership would be Greer, **. That is approximately forty-five minutes from my home and work, and would create a HUGE inconvenience for me and my family. It would be a waste of money to purchase a warranty plan that I know I could never use due to the location of the dealership. Ms. ******** lack of response and her lies are uncalled for and just plain rude. Attached are all the communications and information pertaining to this complaint, separated with cover sheets for identification.