Business ProfileforPorterhouse Heating & Cooling

I made an appointment with this company to have my furnace evaluated as a requirement of the *********************** in order to move forward with the sale of my home. The tech, ***, came out and took one look at the wires of the furnace and said it was a fire hazard and that the wires were melted and also said the furnace was not safe. He insisted that we needed to buy a new furnace from his company for $3500 because the furnace would catch fire. He said he could not certify that the furnace was operational because he would lose his job when it catches fire. He was also upset that the company sent him because it was an older electric furnace. He never turned the furnace on or conducted any tests with any equipment. He merely looked at the wires and concluded that the furnace did not work and was not "safe". I had *** Heating and Cooling come out the next day and they performed several tests on the furnace, turned it on and off, ran several safety checks and the furnace performed at optimal levels and is fully functioning and operational. I was so upset yesterday after the tech left because I felt he was trying to scare me and pressure me into buying a new furnace when I'm closing on my new home in a few days. He wanted me to open a line of credit which would've negatively impacted my closing on my home. I paid him $100 even though nothing happened. I called the company and while they were at first horrified by ***** actions and understanding of the situation, once they talked to him their tune changed and they defended him. It's fine that they stand behind their employees but it's unconscionable that they use scare tactics to upsell their products and force customers to buy from them. He came, told me for twenty minutes that my furnace would catch on fire and then had me pay $100. I want a refund. I know that you will not always be happy with a service but in this case, no service was performed.