Business ProfileforUnique Towing

This business is a SCAM. I called my insurance company to make a tow and they told me that they contacted this company listed to do the tow. After waiting the 3 hours that I was told the *** would be. I called my insurance company asking them whats going on & where the driver is. They called the towing company listed above where the white supervisor who answers the phone told them that the driver was 30 minutes away. I waited, and what turned to be another hour, still no Driver. I called Progressive again. This is me now waiting for 4 hours, just for a tow with unique towing with my newborn baby in the car screaming to the top of his lungs for from being stuck and waiting on a tow for sooo long. The tow truck driver called me after my second call to the insurance company and said he was actually STILL 2 hours away in traffic. I asked him how is that so if its been 4+ hours in which his response was that he never told his supervisor he was 30 minutes away. So she lied. I wait another 2 hours because Im told if I cancel and restart I will be put to the back of the line. 2 hours pass, I call the driver, he hears the crying baby and says oh just so you know we dont take passengers. How the heck can you have a tow truck driver that does not take passengers? That absolutely makes zero sense. If someone gets in an accident & have no way you guys can only take the car & not the passenger? Leave them there? On top of that, Why wasnt this mentioned to BEGIN with or at the beginning when the service was initially opened or throughout back and forth calls? Still no mentioning not once that this point company does not take passengers. How unprofessional and inconvenient? I wait 6 hours for a tow only to be told they cannot accommodate me or my baby. Then the supervisor called me and rudely told me she doesnt care if its an inconvenience that Im just being told that after waiting for 6 hours and that if the driver no longer wants to come thats my problem.