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          Find a Location

          IAA has 185 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • IAA

              2 Westbrook Corporate Ctr STE 500 Westchester, IL 60154

              BBB Accredited Business

            • IAA

              2663 S 88th St Kansas City, KS 66111-1767

            • IAA

              1601 Thrailkill Rd Grove City, OH 43123-9735

            • Insurance Auto Auctions

              1280 Jackson St Saint Paul, MN 55117-4613

            • IAA

              400 Cherokee Dr Dayton, OH 45417-8115

            Business ProfileIAA

            Auto Auction
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2 Westbrook Corporate Ctr STE 500

            Westchester, IL 60154

            Visit Website
            (708) 492-7000

            Business hours

            9:00 AM - 5:00 PM
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            Closed
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.08/5

            Average of 101 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            254 complaints closed in last 3 years

            65 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/11/2024

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            IAA provides international buyers with the flexibility of buying online either with a registered buyer account or through a broker. Our Market Alliance members can provide local support to buyers in over 170 countries with bidding, buying and shipping in select regions.

            Products & Services

            Digital Auction

            Business Details

            This is a multi-location business.

            Find a Location

            IAA has 185 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • IAA

                2 Westbrook Corporate Ctr STE 500 Westchester, IL 60154

                BBB Accredited Business

              • IAA

                2663 S 88th St Kansas City, KS 66111-1767

              • IAA

                1601 Thrailkill Rd Grove City, OH 43123-9735

              • Insurance Auto Auctions

                1280 Jackson St Saint Paul, MN 55117-4613

              • IAA

                400 Cherokee Dr Dayton, OH 45417-8115

              Headquarters
              2 Westbrook Corporate Ctr STE 500, Westchester, IL 60154
              BBB File Opened:
              8/26/2008
              Years in Business:
              27
              Business Started:
              8/7/1997
              Business Incorporated:
              8/7/1997
              Accredited Since:
              4/11/2024
              Type of Entity:
              Corporation
              Number of Employees:
              465
              Alternate Business Name
              • IAA, Inc.
              • Insurance Auto Auctions
              • Will Buy Your Car
              • Insurance Auto Auctions, Inc.
              Hours of Operation

              Primary

              M:
              9:00 AM - 5:00 PM
              T:
              9:00 AM - 5:00 PM
              W:
              9:00 AM - 5:00 PM
              Th:
              9:00 AM - 5:00 PM
              F:
              9:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Alex Lopez, Senior Manager
              Contact Information

              Principal

              • Mr. Alex Lopez, Senior Manager

              Customer Contact

              • Mr. Alex Lopez, Senior Manager
              Additional Contact Information

              Fax Numbers

              • (630) 382-5628
                Other Fax
              Read More Business Details and See Alerts

              Customer Complaints

              254 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/28/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I have been trying to get my belongings for days now. Everyday I call nobody answers the phone so I can schedule an appointment an clarify details after they making me reschedule an not releasing my belongings to my daughter because she was literally 15 mins late due to a wreak. I've emailed the owner as well to no avail. I feel they make it hard to get your belongings so the employees can have or they can sell them. I also feel this is an inside thing that they due being most employees are *****.
              Read More
              Read 253 More Complaints

              Customer Reviews

              101 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Gary H

              11/13/2024

              Expensive fee led about fees and bidding process to they **** they ****

              IAA Response

              11/14/2024

              Good **************************** you for submitting your feedback. IAA's standard buyer fees are on par with those charged in the salvage industry. We remain committed to providing a world-class buying experience through choice, flexibility, and convenience. Our buyers have access to the fees before placing any bids on vehicles to determine what charges will be added. The fees can also be listed in our site by following the link :*******************************************************************ce61f9*_gcl_au*MjE5NzUzMDEyLjE3MzAzODMzMTguMTQ1MTM0OTgxNC4xNzMxNjA3NTYyLjE3MzE2MDc1NjI.*_ga*OTM4MDYxNTYuMTcyMjYwMTE5Mg..*_ga_8J4GTR5B9Q*MTczMTYwNzU2MS44My4xLjE3MzE2MDc1NzguMC4wLjE2NDYxNDE2MDc.If you still have concerns on the fees please call us at ************ Thank you
              Read 100 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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